Customer Service Representative

5 months ago

Pickering, Canada GFL Environmental Full time

GFL Environmental is looking for a Customer Service Representative to be based out of Pickering, ON. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

This is an **in-office** full-time position.

Shift timings: 9 am to 6 pm

**Why People Choose GFL Environmental Inc. and Stay**:

- Culture that values learning opportunities
- Promotes from within, advancement opportunities
- Constant support and learning opportunities
- Ongoing growth of our business
- Support community involvement and volunteering
- We don’t just offer you a job, we offer you a career

**Key Responsibilities**:

- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payment’s as needed.
- Enter new subscription residential accounts into system.
- Run credit checks on new customers.
- May provide back up assistance for Office Coordinator.
- Perform other duties and responsibilities as required or requested by management.

**Knowledge, Skills, Abilities and Competencies**:

- High School Diploma or GED.
- One (1) to Two (2) years customer service or call center experience preferred
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem solving ability.
- Excellent data entry skills.

**GFL Benefits**:

- Medical
- Dental
- Vision
- RRSP Matching
- Employee stock purchase option

GFLTalent
- We thank you for your interest. Only those selected for an interview will be contacted. _

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