Patient Information Clerk

1 month ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

**Here’s What You’ll Get To Do**:

- Greet patients and families to the unit, and assist in meeting their needs when appropriate
- Answer phone calls and respond to requests for information from families and healthcare staff
- Schedule and coordinate appointments
- Schedule follow-up appointments in a timely, organized manner
- Reschedule appointments as necessary and inform necessary people of these changes
- Notify patients/families of any updates or changes to their appointments
- Organize and maintain patient charts, as well as electronic and paper information filing systems
- Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization
- Maintain electronic calendar/schedules
- Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
- Prepare requisitions
- Provide clerical support to all health care staff
- Complete supply ordering for Neurology and Neurophysiology clinics
- Maintain an efficient and tidy work environment
- Perform other duties as assigned
- Facilitate communication flow via telephone, paging, and computer access

**Here’s What You’ll Need**:

- Diploma from a recognized Medical Administration program
- Medical Terminology certificate
- Previous clerical experience in a hospital/medical environment
- Experience with patient registration systems is required (Epic and Schedulebook is an asset)
- Basic proficiency with computers (i.e. word processing)
- Strong communication, interpersonal and organization skills
- Demonstrated problem solving abilities
- Ability to be self-directed, to be flexible and to take initiative
- Attention to detail and efficient time management
- Strong customer service orientation
- Epic training and patient registration experience are assets

**Employment Type**:
Permanent, Full-Time (M-F 08:00-16:00)

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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