Portfolio Administrator, Private Investment Counsel

7 months ago

Montréal, Canada Scotiabank Full time

Requisition ID: 181456

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose of Job**:
To work closely with the Portfolio Managers, Associate Portfolio Managers and Wealth Managers in the management of the overall book of business by providing effective and efficient client service. The role is a dedicated client servicing support role, designed to create capacity and answer client queries.

The incumbent understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring that all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Key Accountabilities**:
Client Service
- Responding to client inquiries in a timely, responsive and approachable manner, including executing on client cash management requests
- Providing clients with timely updates and information
- Preparing routine client correspondence and ad-hoc, customized client reporting
- Coordinating and managing the client onboarding processes
- Maintaining accurate client information and files
- Following up with clients on missing documentation
- Reviewing processes and providing recommendations to improve the client experience, add more value and enhance efficiencies
- Staying abreast of any changes in client lifestyle / needs or capital market conditions that may affect clients’ financial objectives
- Consistently delivering the desired client experience during all client interactions
- Using strong knowledge of the Bank’s, Scotia Wealth Management and Private Investment Counsel's diverse products and services, to ensure the client’s needs are well understood and documented
- Ensuring a comprehensive understanding of each client’s financial needs, risk tolerance, and long-term objectives by maintaining ongoing dialogue
- Consistently executing on Scotia Wealth and PIC service standards regarding proactive contact, central client point of contact, recording and maintaining the Client Contact database

Support Portfolio Manager/Associate Portfolio Manager
- Preparing and customization of client portfolio reports
- Preparing material for PM/APM/WM for client annual reviews
- Resolving client issues expeditiously and accurately and/or escalating problem situations to PM/APM/WM when appropriate
- Responding to PM/APM/WM and Senior Management inquiries on a timely basis
- Partnering with all internal product/service business partners to ensure client needs are met
- Actively supporting the implementation of client wealth strategies

Risk Management/Compliance
- Minimizing the Bank’s exposure to risk by maintaining awareness and ensuring compliance/adherence to all procedures, regulatory activities and guidelines including Privacy, Anti-Money Laundering, Anti-Terrorist Financing, FCAC, Know your Client, Occupational Health & Safety and Guidelines for Business Conduct
- Supporting the Portfolio Managers, Associate Portfolio Managers and Wealth Managers in maintaining client portfolios in accordance with established firm strategy which includes utilizing the Central Portfolio Models and pools, focusing on client segmentation and client’s risk appetite
- Adhering to bank and firm standards, policies and business practices to ensure that Private Investment Counsel is meeting the appropriate regulatory and compliance requirements as they relate to both new and existing accounts
- Escalating, documenting and reporting any unusual occurrences, suspicious or fraudulent activities, as per established procedures

Team Membership
- Contributing to the effective functioning of the Private Investment Counsel team
- Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
- Building effective working relationships across the team and with various business line, internal and external stakeholders
- Maintaining a high level of client service
- Facilitating a culture of open and honest communication
- Actively participating and contributing to coaching sessions, touchbases and team meetings
- Encouraging the generation of new ideas and approaches
- Actively sharing knowledge and experience to enhance the development of all team members
- Developing and executing a meaningful employee development plan.

**Functional Competencies**:

- Investment management knowledge
- Strong relationship management skills
- Proficient in providing support to investment management and/or business development activities
- Strong interpersonal, communication & listening skills
- Results/Goal achievement oriented
- Self
- motivated and disciplined
- Executes with Integrity
- Working knowledge of the products and services offered by Scotiabank partners in order to identify and refer clients as appropriate.
- Bilingual in English and French

**Education/Experience**
- University Degree (Business, Economics, Accounting, Finance), Colleg

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