Intake Admin Assistant

3 weeks ago

Winnipeg, Canada NORTH END COMMUNITY RENEWAL CORPORATION Full time

**Responsibilities**:

- Serve as the first point of contact for the public accessing the TLC program, including greeting visitors, answering calls, taking messages, making appointments, and directing inquiries.
- Provide support to clients by helping to identify barriers threatening their housing stability.
- Facilitate intake appointments, both in-office and off-site, for new clients.
- Maintain accurate records and reporting into government databases.
- Promote the TLC Program in the North End as well as other affected communities,
- Maintain vacancy lists and related service lists to help clients access the resources they need.

**Qualifications**:

- Grade 12 education plus relevant post-secondary training or education.
- 1-3 years of experience working in an office environment in a reception or assistant capacity.
- Knowledge of the North End/ inner-city communities and the unique challenges faced here.
- Knowledge of community resources and methods of access
- Strong verbal and written communication skills; proficiency in Microsoft Office (Word, Excel, Access, and Outlook).
- Ability to work independently and as part of a team.
- Strong organizational and time management skills
- Demonstrated ability in conflict resolution and de-escalation techniques.

**Skills and Competencies**:

- Exceptional attention to detail and precision in accurately recording and managing client intake data
- Strong analytical and critical thinking skills, capable of objective assessments
- Insight into non-profit business and service operations.
- A trauma-informed approach in all interactions.
- Organized, adaptable and self-motivated.
- Strong active listening skills.

**Application Process**:
Top of Form

**Salary**: $21.00-$23.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person

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