2023 Fall Internship- Service Management Analyst

3 weeks ago


Montréal, Canada Société Générale Full time

**Responsibilities**:
**Starting early September 2023, we're looking for COOP or undergraduate student for a 4 months internship to join our team**

**ABOUT THE PROGRAM**:
If you're into the following challenges: digital, energy transition, diversity/inclusion and you would like to get involved in building the future, you’ve come to the right place We are looking for team players, invested people who are able to bring ideas and express their opinions.

**Are you looking for a stable company offering international opportunities?**
- Societe Generale is one of the leading European financial services groups. Active in the real economy for over 150 years, Societe Generale employs over 138,000 members of staff in 62 countries and supports daily 29 million clients.

**A strong cultural mix thanks to a well-established French company in the Americas**:

- Societe Generale opened its first office in the United States in 1938 and in Canada in 1974 and has about 2,500 professionals working in 8 U.S. cities, 2 in Canada as well as in Latin America.

**A pillar in the economy which is building the tomorrow’s world**:

- Societe Generale is not just a financial institution, it is a group that places innovation and sustainable financial practices at the very heart of its culture. The Societe Generale group has made the digital sector a key lever in transforming banking relationships. The 2019 edition of the eCAC40 Trophies ranks Societe Generale at the top rank of the banks that have best evolved in the digital world

**An opportunity to express yourself and get involved**:

- Our employees resource groups such as Pride and Allies, American Women Network, Black Leadership Network, One planet demonstrate the involvement of our employees for their community.

**Description**:
GBSU/RPM is the global department in charge of steering IT Risks & Production Management for GBIS ("Global Banking and Investor Solutions").

The key missions of the Change team within RPM are to:

- Communicate to all stakeholders about planned and unplanned changes,
- Coordinate major production operations including infrastructure weekends and disaster recovery tests, maintaining an efficient interface between infrastructure and business-facing teams within the IT department.
- Identify and resolve conflicts between planned operations.
- Monitor and improve performance against Key Risk and Performance Indicators (KRIs and KPIs).
- Manage transformation and automation projects within the IT Service Management tools.

**What a typical day would look like**:
Support the day-to-day execution of ITIL-based Service Management processes (including but not limited to Change and Release Management), for example:

- Review changes
- Prepare agenda, host and send minutes for review and communication meetings
- Produce reports and dashboards
- Prepare and produce presentations, documentation, written communications and announcements
- Analyse and propose solutions to problems or conflicts
- Assist change owners and team leaders with requests and questions about the process or tools
- Keep internal and user-facing documentation updated
- Propose and execute process improvements and automations to increase efficiency and reduce failures in day-to-day operations.
- Assist in the coordination of strategic project deliveries to improve Service Management processes and tools, for example: participate in defining, documenting and prioritising enhancement requests, gather input and feedback from stakeholders, perform user acceptance tests, run demonstration or training sessions and categorise, report and follow up on defects and requests.
- Support the coordination of weekend operations (rota basis), for example: Host kickoff and progress calls, Collect status from participating teams and send regular updates, Log, dispatch and track incidents to completion, Follow up on incomplete changes or tests....
- Monitor, follow up on and reduce non-compliance with policy KRIs, for example: Communicate to and assist non-compliant teams and individuals, analyse reasons for non-compliance (pain points in the process or tools, lack of knowledge) and propose solutions.
- Manage impromptu user requests with a certain autonomy.
- Provide holiday coverage (rota basis)
- Provide proactive progress updates to the manager.
- Respond to requests from auditors for reports and evidence related to Change and Release Management.

**Profile required**:
**Société Générale is looking for individuals who highly value**:

- Academic accomplishments
- Interest in financial markets and analyzing various businesses and industries
- Team spirit and collaboration
- Adaptability, innovative thinking, energy, and enthusiasm
- The opportunity to experience varied work environments
- Commitment to building meaningful professional relationships in the financial sector

**Preferred Majors**: Bachelor degree in Computer Science or Equivalent

**About the intern we're looking for**:

- You're studyi


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