General Manager, Vancouver Animal Emergency and

4 months ago

Vancouver, Canada Vancouver Animal Emergency and Referral Centre Full time

General Manager

**Location**: Vancouver, British Columbia

**Job Type**: Full time

**Schedule**: Monday to Friday and occasional evening and/or weekend

**Reporting Structure**:Reports to the Senior Regional Operations Leader

**Support/Collaboration Structure**: Working and collaborating directly with leaders from various business units: Finance, Talent, Medical Operations and Facilities.

**Qualifications**:

- Proven leader who can build trust and respect with the hospital team, peers and our support office.
- Strong mediator and problem solver.
- Ability to communicate clearly and concisely, active listening.
- Ability to read and interpret documents including contracts.
- Demonstrated ability and exposure to financial planning.
- Ability to teach, delegate effectively and give direction to others.
- Proficient computer and typing skills.
- 5+ years management experience with 10+ direct reports.
- 5+ years of operational leadership.

**Responsibilities**:

- The General Manager is responsible for the overall performance of the hospital, including all reporting and project deadlines.
- Advocating programs and initiatives; recruiting programs, vendor programs, medical operations programs, community programs and other initiatives
- Building accurate budgets and leading the hospital to achieve results.
- Identifying and implementing strategic initiatives and being a strong partner and communicator with hospital associates, clients, local referring DVMs, the VCA Support Office and our industry partners.
- Provide a visible presence in the hospital with leaders and the team to foster a cohesive culture.
- Ensures open communication, and promotes a sense of unity and accountability.

**Administrative**:

- Develop and enforce operational policies with hospital leadership.
- Review and approve equipment assessments and business cases.
- Maintain confidentiality and ensure adherence to hospital policies.
- Oversee report preparation, scheduling, and inventory management.
- Ensure accurate invoicing and monitor financial reports.
- Manage accounts receivable, hospital credit policies, and invoice approvals.
- Optimize hospital operations, including staffing, schedules, and maintenance.

**Financial Performance & Reporting**:

- Develop budgets and business plans with hospital leaders.
- Review and resolve financial discrepancies; meet benchmarks.
- Lead leadership meetings on financials and initiatives.
- Analyze costs and revenues; provide monthly reports to the Senior Regional Operations Director.
- Regularly review and adjust budget notes.

**Client Service & Marketing**:

- Enhance client experience and promote the hospital services through social media
- Engage in local educational events and handle client concerns.
- Promote VCA Canada’s image and ensure high standards in hospital appearance.
- Participate as a representative for VCA during conference exhibitor events and/or college events.

**Human Resources**:

- Recruit, coach, and manage high-performance teams.
- Oversee performance reviews, salary management, and disciplinary actions.
- Ensure compliance with HR processes, local regulations and wage and hour laws.
- Facilitate training and development opportunities.
- Manage scheduling, time off, and associate recognition.
- Navigate complex situations and support positive outcomes

**Communication & Strategic Planning**
- Implement organizational improvements and manage resources.
- Maintain vendor relationships and maximize support levels.
- Prepare business plans and conduct regular reviews.
- Mentor clinic leadership and liaise with the VCA Canada support team.

**Skills and Abilities**
- Enjoy working with people and animals.
- Strong affinity for being a leader and strong operations leader.
- Ability to work independently and be a self-starter.
- Ability to remain calm and composed under pressure.
- Teamwork mentality with a positive outlook.
- Strong financial analysis skills
- Strong organization ability - in work habits and in prioritizing workload
- Ability to make tough decisions when there is a lot at stake
- Strong ability to produce results and get things done.
- Leadership courage - able to say what needs to be said even when it is difficult

**Working Conditions**: General working conditions can include standing or sitting for extended periods of time. Additionally, the associate may be required to lift up to 40 lbs. The associate may also be exposed to the following: potentially fractious patients, emotionally stressful situations, unpleasant odours, pet bites/ scratches, loud noises, animal feces, and contagious diseases.

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
- RRSP Employer 5 % Match Program - saving for your f

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