Epic Willow Application Specialist

2 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Specialist will work closely with clinical and other teams to gather and analyze information and specifications regarding clinical practices/workflows and business processes; configure the system based on decisions; test the system at various stages; develop and document policies and procedures that will support use of the system; and act as a liaison between SickKids end users, Epic and third party vendors to ensure clear communication and understanding of requirements.

**Here’s What You’ll Get To Do**
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Investigate end users' preferences while making build decisions
- Analyze business operations as they relate to build decisions
- Prioritize and implementing requested changes to the system
- Analyze new functionality in releases to determine how it should be used
- Review and testing each new release
- Collect information regarding potential system enhancement needs
- Prepare details of specifications as needed
- Analyze data conversion needs
- Developing and documenting project team procedures for implementing system changes and other tasks
- Set standards for naming and numbering conventions and security classifications using the Epic Style Guide for Master File Naming and Numbering Conventions
- Serve as a liaison between end users, third parties, and Epic staff
- Work with Epic representatives and your organization's business community and end users to ensure the system meets the organization's business needs
- Troubleshoot problems and questions from end users

**Here’s What You’ll Need**
- Registration as a Registered Pharmacist or Pharmacy Technician with the Ontario College of Pharmacists
- Completion of Bachelor of Science Degree in Pharmacy at an accredited Faculty/School of Pharmacy
- Hospital or health-care environment experience - basic understanding of clinical workflows and terminology preferred
- Previous experience with Epic or Willow Certification preferred
- Previous project/systems implementation experience
- The ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan
- Strong communication and follow-up skills
- The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
- Strong time management and organizational skills
- The ability and interest to learn the software and increase their knowledge over time
- Eagerness to learn the system and promote it within the organization
- Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, etc.)
- Understands the importance of and demonstrates a commitment to fostering a culture of Equity, Diversity, and Inclusion
- Visio experience an asset
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong problem solving and analytical skills, excellent communication skills, the ability to work equally well as a member of a team or alone to carry out project activities, resilience, and creativity are essential
- Innovative, results and detail oriented
- IMPORTANT: _Epic certification will be required within 3 months of hiring. All expenses associated with the certification process will be covered by SickKids.
Clinical staff will be required to maintain their professional designation with their regulatory college.

**Employment Type**: Full-time, Permanent.

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How

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