Clerk

3 months ago

Guelph, Canada Guelph Public Library Full time

**Title: PT Clerk (contract)**

**Supervisor**: Branch Supervisor

**Employee group**: Union (CUPE)

**Job Grade: 5**

**Hours: 10 to 20 hours per week (includes evenings, weekends and some Sundays)**

**Job Summary**:
A Clerk 5 is responsible for circulation duties, collection maintenance plus department specific duties.

All employees are required to:

- Promote the Guelph Public Library Mission Statement
- Provide exemplary customer service
- Cultivate a healthy and safe workplace

**Duties**:
**A. Circulation**
- Performs circulation functions such as checking in/out library materials; shelving materials; shelf reading; registering new library members, entering short records for library items/adding/deleting catalogue items, using the voice notification system; transferring items in rotating collections, processing physical materials
- Experience handling a high volume of payments and transactions using safe and secure practices; Has familiarity with operating a point-of-sale system and balancing monies
- Maintains the visual standards of the library including assisting in the implementation of displays, orderly shelving of library materials and service desk/workroom areas
- Checks library materials and equipment to determine need for repair; may do minor repairs on library materials
- Assists with clerical duties such as preparation of courier boxes/mail, ordering and restocking photocopier/office supplies

**B. Other**
- Operate office equipment (e.g. Photocopier, computer, debit machine, etc.)
- Answer telephone and direct calls to the appropriate departments/staff
- Make referrals to other library staff members as appropriate
- Deliver programs and events
- Assist in maintaining:
i. an inviting and orderly library environment,

ii. Prompt and efficient customer service at all service desks
- Perform other duties as required

**Department Specific Duties**

**A. Circulation - Main and Branches**
- Process magazines paperback/pull request/holds list

**Qualifications**:
**A. Education**
- A minimum grade 12 education

**B. Experience**
- One-year recent (within the last 5 years) experience as a customer service representative (one year is defined as 1820 hours over a course of a maximum 3 years). Clerical related experience in the provision of library services is preferred
- Knowledge of the online catalogue and circulation modules would be an asset
- Knowledge of the Occupational Health & Safety Act.

**C. Skills**
- Outstanding customer service skills with the ability to effectively resolve customer inquiries/complaints in a courteous and efficient manner.
- Intermediate skills in MS Office (Word, Excel, Outlook, and Power Point); keyboarding - minimum 35 wpm
- Excellent verbal and written communications skills with the ability to communicate with all levels of staff, stakeholders and the public.

**D. Other**
- Ability to work well in a team environment and be able to assist with multiple tasks
- Ability to perform light physical work, bend, reach and lift up to 25kg
- Ability to work at all branches

**Pay rate**:As per the Collective Agreement

**Job Types**: Part-time, Fixed term contract

**Salary**: $24.67 per hour

Day range:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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