Station Support Specialist

6 months ago

Mississauga, Canada Lynx Air Full time

Are you excited about the prospect of joining a startup organization on the ground floor? Interested in being a part of the changing skies in Canada and beyond? Want to work with world-class leaders who have extensive industry know-how? If so, we have an exciting opportunity for you

We are seeking a Station Support Specialist (YYZ) for our Airports division to join our rapidly expanding, dynamic team

**WHO WE ARE**:
Let your career fly with Lynx Air, Canada's newest ultra-affordable airline. Our mission is to make air travel accessible for all, by offering low-cost, safe and customer-first flying experiences. With airfares sky-high in Canada, we're here to change the game

Our brand-new fleet of Boeing 737 MAX planes will take Canadians to select Canadian and USA destinations at an ultra-affordable price point and we're excited to build our team that will help us get there. With backing from prominent investors, we're poised to revolutionize the Canadian airline industry.

Join our team and be part of the changing skies of Canadian aviation

**WHAT YOU WILL BE DOING**:

- Understand, demonstrate, and role model Lynx Air’s values, while ensuring a commitment to safety and promoting a world-class working environment
- Facilitator and coach for contracted ground handlers, providing support that is grounded in safety and operational effectiveness and is aligned with the department’s key deliverables
- Engage with third-party contractors to ensure consistent, excellent customer service is delivered
- Manage and provide suggestions on airport processes, end to end, for Operations and Customer Service
- Develop and improve communication system between operational groups
- Perform periodic checks to assess operational compliance with policies and procedures. If needed, identify requirements for supplemental training
- Participate in the Airports Quality Assurance program
- Provide support to Airport Station Leadership
- Assist during IROPs and other operational challenges as required
- Actively participate in Lynx Air’s SMS including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy
- Encourage a proactive safety culture
- Additional duties as required

**WHAT YOU BRING TO THE ROLE**:

- 3+ years of relevant experience. Expert-level knowledge in the field of Passenger handling, ramp, and baggage services
- Promotion of a communicative workplace environment where team members feel engaged and can share openly and honestly
- Keen safety mindset to identify potential hazards and take corrective action
- Highly motivated and self-directed with keen attention to detail and an ability to prioritize and manage multiple tasks at the same time
- Excellent motivational skills with the ability to influence staff performance
- A dynamic communicator with established customer service skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
- Proficient to work in a fast-paced environment through strong administration, organizational, planning, and time management skills
- Superior written and verbal communication skills
- Flexibility and availability to work varied hours, including weekends as required
- Able to travel on short notice for up to two weeks
- Must hold a valid passport and be able to obtain a RAIC (Restricted Area Identification Card)
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet

**WHAT YOU WILL GET FROM US**:

- Industry competitive salary
- The chance to be part of building something from the ground up. Aggressive growth plans of the organization mean there is no limit to how far you can grow your career with the organization
- An environment that promotes a healthy work-life balance
- Open and collaborative work environment. You bring your great ideas, and we will put them into action
- Comprehensive benefits
- The opportunity to travel where we fly

We're an Equal Employment Opportunity employer that places value on the strength that diversity brings to the workplace and that prohibits discrimination or harassment of any kind. Our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, age, disability status, or any other characteristic protected by applicable law. We encourage all applicants who meet the requirements for the role to apply.

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