Desktop Administrator Ii, IT Infrastructure

2 months ago

Mississauga, Canada Ryan, LLC Full time

Job Profile Summary

The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

- Create a positive team experience
- Assists in the installation, maintenance, and general support of systems
- Assists users with questions or problems
- Assists with system backups and recovery, and installation of new software
- Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.

Client:

- Proactive work status update US / India liaison
- Determines and recommends which products or services best fit the customers' needs
- Administers Microsoft® Exchange mailboxes and users in active directory
- Administers Active Directory and DNS, including troubleshooting as needed
- Administers print subsystems, electronic software, and patch distribution
- Administers PC auditing function.

Value:

- Installs, troubleshoots, and maintains products and equipment
- Conducts testing and assists in general lab work
- Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stations
- Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
- Coordinates, moves, and reconnects computer equipment
- Maintains hardware inventory, spare-parts log, and work log
- Completes installation and swap-out of server hardware, including server, disks, and communication gear
- Documents and maintains system configurations for disaster recovery
- Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
- Maintains desktop operating systems with current security patches
- Ensures desktop software license compliance
- Maintains current versions of Firm software on end-user systems
- Contributes to efficiency improvements by process automation
- Assists with other projects as needed.

Education and Experience:
High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.

Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.

Certificates and Licenses:
Valid driver's license required. User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.

Supervisory Responsibilities:
This position has no supervisory responsibilities.
- Equal Opportunity Employer: disability/veteran_

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