Operations Manager

2 weeks ago

Regina, Canada SaskTel Full time

**POSITION OVERVIEW**
Accountable for the Customer experience for all Partner Service/Major Business Customers as it relates to their Assurance process. Accountable for the effective resolution of all Major Business Customer’s product and support issues. Accountable to develop and manage a strong professional business relationship with our Partner Service/Major Business Customers. Accountable to create an environment where employees are empowered to make decisions based on customer needs and corporate goals. Accountable for achieving a high level of customer and employee satisfaction thru effective initiative, coordination and responsiveness to the discipline of customer care and service.

**LEADERSHIP ACCOUNTABILITIES**
**People**
- Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
- Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
- Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
- Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).

**Financial**
- Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.

**Innovation**
- Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
- Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
- Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.

**SPECIFIC ACCOUNTABILITIES**
- Accountable for assurance of SaskTel’s Partner Service/Major Business services on a 24/7 basis.
- Accountable for developing and managing key performance indicators ensuring outstanding customer service consistency.
- Ensures that all troubles meet the overall service objectives for testing, dispatch, updates and MTTR’s.
- Escalates troubles, engages SaskTel support or vendor support to ensure service level commitments are met.
- Facilitates trouble incident root cause identification, analysis, and development of corrective actions.
- Oversees assurance initiatives ensuring services are provided in a manner that meets the expectations of the customer.
- Establishes and maintains regular performance review meetings with customers.
- Liaises between client and SaskTel Corporate Departments to ensure ongoing day to day quality service commitments.
- Assess the performance of staff members using such tools as PFE's for formal feedback, setting individual employee objectives and development plans.
- Develops a knowledgeable, technical and administrative staff to meet the challenges of continual technology advancements through individual and group empowerment, on the job training, and formal training.
- Partners with Customer Services, IT/IS, Marketing, CSG, Network Support and Customers to effectively deliver on service level commitments.
- Accountable for providing as efficient operation by managing all administrative functions including but not limited to:
a. Developing and implementing administrative procedures for leading edge technologies.
b. Tracking of capital and operations budget needs.
c. Tracking of regular staff hours, overtime hours and sick leave.
d. Planning of shift schedules and resources required.

**QUALIFICATIONS**
- University degree in Computer Science, Engineering, Admin or Commerce, OR Technical Institute diploma with related experience OR thorough knowledge in service assurance prac

  • Operations Manager

    3 weeks ago

    Regina, Canada GardaWorld Full time

    **Watch your career take flight at GardaWorld!** We are currently hiring an **Operations Manager** , to oversee and manage screening operations for the **Airport** , providing direction, guidance and support to ensure operational effectiveness. GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority...

  • Operations Manager

    2 months ago

    Regina, Canada Security Building Supplies Full time

    **West Four Group of Companies** is a Western Canadian leader in building material, doors, hardware, and building specialties. West Four's trade brands are Security Building Supplies, Madero, Penner Doors & Hardware and Two Six Creative, with branches in Saskatoon, Regina, Winnipeg and Calgary. Security Building Supplies, in Regina, has an opportunity for...

  • Operations Manager

    3 weeks ago

    Regina, Canada Carmacks Enterprises Full time

    Do you want to be part of a passionate, growing team? Do you take pride in delivering high quality in everything you do? We have an exciting opportunity for an Operations Manager to join our team in Regina. This position is based out of our Head Office located in **Regina, Saskatchewan. **The Operations Manager will report to the General Manager and under...

  • Operations Manager

    3 days ago

    Regina, Canada Paladin Technologies Full time

    Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. We are currently looking for an Operations Manager to oversee...

  • Operations Manager

    1 week ago

    Regina, Canada SaskTel Full time

    . **Operations Manager - Customer Success** **Location**:Regina, SK **Number of Positions**:1 **Salary**:$117,023 - $156,032 (dependent on education and experience) **Type of Position**:Permanent Full Time **Closing Date**:07/05/2024 **Competition Comments**:Position may be located in Saskatoon or Regina **.** **POSITION OVERVIEW** Accountable for the...

  • Operations Manager

    1 week ago

    Regina, Canada Meridian Manufacturing Inc. Full time

    **Meridian Manufacturing Inc.** is committed to manufacturing the most innovative and quality storage and handling products to serve the Agricultural, Industrial, and Oil & Gas industries. Backed by over 65 years of experience, Meridian continues to break barriers in industry standards and elevate the bar higher. **Summary**: - Reporting to the Director of...

  • Operations Manager

    1 week ago

    Regina, Canada Harvard Developments Full time

    Harvard Developments has an immediate opening for an Operations Manager to join its retail team in Regina, Saskatchewan. This position is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1.9 million square feet of retail property in Saskatchewan is well cared for and...

  • Operations Manager

    2 months ago

    Regina, Canada Russel Metals Full time

    **Reasons to Join Our Team!** - Competitive base salary - Benefits program - Pension plan - Development and Growth Opportunities - Various incentive and recognition programs - Bonuses Russel Metals Inc. is currently seeking an individual for the position of **Operations Manager** in our **Regina, SK **location. **Roles and Responsibilities**: - Create a...

  • Operations Manager

    1 week ago

    Regina, Saskatchewan, Canada Harvard Developments Full time

    Harvard Developments has an immediate opening for an Operations Manager to join its retail team in Regina, Saskatchewan. This position is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1.9 million square feet of retail property in Saskatchewan is well cared for and...

  • Operations Manager

    2 weeks ago

    Regina, Canada SaskTel Full time

    **POSITION OVERVIEW** Accountable for the effective and efficient delivery of communications services to a diverse group of customers. As SaskTel's management representative in the community, accountable for interfacing with customers on all business issues, establishing and maintaining a strong presence in the community and increasing awareness of SaskTel,...

  • Operations Manager

    4 weeks ago

    Regina, Canada Armtec Full time

    Meridian Manufacturing Inc. is committed to manufacturing the most innovative and quality storage and handling products to serve the Agricultural, Industrial, and Oil & Gas industries. Backed by over 65 years of experience, Meridian continues to break barriers in industry standards and elevate the bar higher. SummaryReporting to the Director of Operations,...

  • Operations Manager

    1 month ago

    Regina, Canada Armtec Full time

    Meridian Manufacturing Inc. is committed to manufacturing the most innovative and quality storage and handling products to serve the Agricultural, Industrial, and Oil & Gas industries. Backed by over 65 years of experience, Meridian continues to break barriers in industry standards and elevate the bar higher. SummaryReporting to the Director of Operations,...

  • Operations Manager

    1 week ago

    Regina, Saskatchewan, Canada Meridian Manufacturing Inc. Full time

    Meridian Manufacturing Inc. is committed to manufacturing the most innovative and quality storage and handling products to serve the Agricultural, Industrial, and Oil & Gas industries. Backed by over 65 years of experience, Meridian continues to break barriers in industry standards and elevate the bar higher.Summary: Reporting to the Director of Operations,...

  • Operations Manager

    1 week ago

    Regina, Saskatchewan, Canada Russel Metals Full time

    Reasons to Join Our Team Competitive base salary Benefits program Pension plan Development and Growth Opportunities Various incentive and recognition programs BonusesRussel Metals Inc. is currently seeking an individual for the position of Operations Manager in our Regina, SK location.Roles and Responsibilities: Create a safe, positive and productive work...

  • Operations Manager

    2 weeks ago

    Regina, Canada Fresh Tubs Full time

    If you’re a proven leader looking for an exciting new opportunity with a growing business, **keep reading!** Fresh Tubs is a locally owned business serving Southern Saskatchewan. Our team provides bathtub repair and refinishing services to residential and commercial clients, and we pride ourselves on quality workmanship and outstanding customer experience....

  • Operations Manager

    1 week ago

    Regina, Saskatchewan, Canada SaskTel Full time

    POSITION OVERVIEWAccountable for the Customer experience for all Partner Service/Major Business Customers as it relates to their Assurance process. Accountable for the effective resolution of all Major Business Customer's product and support issues. Accountable to develop and manage a strong professional business relationship with our Partner Service/Major...

  • Operations Manager

    2 weeks ago

    Regina, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance By joining Reliance as an Operations Manager you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Regional Operations Manager

    2 months ago

    Regina, Canada Paladin Airport Security Services Full time

    Regional Operations Manager We are hiring a Regional Operations Manager (Zone 3) based out of the Saskatoon or Regina Airport. **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the...

  • Regional Operations Manager

    2 days ago

    Regina, Canada Superior Forklift Full time

    **Position Title: Regional Operations Manager** **Position Summary**: The Regional Operations Manager is responsible for overseeing all aspects of the physical operations of the business in the assigned region. This role may also oversee other managers, such as Service Managers and/or Branch Managers where applicable. Operations Manager’s performance...

  • Clinical Operation Manager

    1 week ago

    Regina, Saskatchewan, Canada Saskdocs Full time

    Clinical Operations Manager, Anesthesiology, Regina The Clinical Operations Manager, Regina is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province's health care goals. Reporting to the Area Department Lead Anesthesiology this position works closely with the Saskatchewan Health Authority (SHA) and Health System...