Administrative Assistant

3 weeks ago

Toronto, Canada Sinai Health Full time

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Bridgepoint Active Healthcare, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

The Administrative Assistant will be responsible for/to:

- Provide clinical support service including patient registration, scheduling and coordinate patient’s appointments, referrals, investigations, test, procedures bookings, and concerns; issue admission confirmation for clinical and hospital services; follow up as required.
- Directs telephone calls and enquires from patients or families, hospital management and medical staff, trainees and external parties and direct appropriately
- Maintain patient charts are up-to date with all test results, clinical notes, demographics information etc.
- Ensures efficient and effective maintenance of office and hospital record system, both electronic and paper formats
- Performs typing duties including reference letters, travel letters,, invoices, updating new formatting of billing forms and other forms as required
- Run an outpatient clinic 4 days per week (additional as required) Register patients, obtain all previous medical records, arrange investigations, bookings and follow-ups
- Book procedures for patients and instruct patients how to prepare for procedures
- Prepares and distributes outgoing documents or packages electronically and through mail. Arranges for delivery and/or distribution of packages
- Process OHIP, non-OHIP and third party billing accurately and efficiently on a daily basis and follow-up on outstanding claims and resubmissions
- Maintains related electronic databases ensuring accuracy of content and formatting
- Performs other jobs related duties as assigned
- Schedules clinical preceptors for the rotation with assistance from the UHN education coordinator for identification of volunteers from each division
- Schedules clerkship educational activities, ambulatory clinic experiences, debriefings and end-of-rotation interviews
- Tracks student absence requests and coordinates/confirms reporting with the University
- Schedules ambulatory clinics for 3rd year students and distributes schedules to supervisors and students
- Schedules educational rounds, debriefs, EBM journal club, and seminars for the clerks and develops a master schedule in conjunction with the Site Directors and Chief Medical Resident
- Schedule midterm and final evaluations in conjunction with the Site Directors and ensure proper student assignment in Medsis
- Collect and collate assignments/assessments and assist with publishing of marks
- Provide thank you letters to preceptors, clinic supervisors and teachers identified as outstanding on debriefings
- Performs other duties consistent with the job classification as required by the Deputy Physician in Chief - Education at Sinai Health/University Health Network
- Job Requirements- Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution.
- Minimum of two (2) years of related experience preferably working within a clinic/health environment
- Applicants with proven equivalent recent and related training and experience may also be considered.
- Proficiency with medical terminology and medical dicta-typing preferred.
- Proficient in Microsoft Word, Excel, Power Point, Outlook
- Demonstrated work ethic; positive, client focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service
- Superior written/oral communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations
- Superior time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high quality work
- Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries
- Demonstrated satisfactory work performance and attendance history

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