Assistant Registrar

3 months ago

New Westminster, Canada Douglas College Full time

**Work Arrangements**
- This regular full-time position is available starting November 25, 2024. Regular hours of work are 8:30am to 4:30pm, Monday to Friday. Travel between Douglas College’s locations will be required.**What Douglas Offers**

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

**The Role**
- Under the direction of the Associate Registrar, the Assistant Registrar is responsible for the day to day management and operations of a unit or service team, ensuring high service levels and standards are met. The Assistant Registrar is responsible in ensuring the College is in compliance with College, provincial and federal policies, and reporting requirements. The Assistant Registrar leads, trains and supervises staff and ensures they are following current policies and procedures. The Assistant Registrar is responsible for providing leadership and developing a comprehensive training plan for the team. The Assistant Registrar is responsible for assessing and initiating change to existing services and developing new processes that will deliver effective services. The Assistant Registrar also advises faculty and college community on policies and procedures and trains College staff on policies and procedures pertaining to the College and Enrolment Services. The incumbent participates in the development, revision, and implementation of policies and procedures; participates in the planning of budget, resources requirements, allocations and deployment; recommends improvements for functionality of the system.
- Each Assistant Registrar will be responsible for one of the following operational areas:
- Academic Advising (within Student Success)
- Admissions
- Enrolment Services Advising (front line enrolment services, payment services, student ID production)
- Records and Registration (Credit and Non-Credit)
- Student Financial Aid & Awards (within Student Success)

This role will be focused on Admissions.**Responsibilities**
- The Assistant Registrar is accountable for the following:
- Develops, monitors, and implements objectives to achieve departmental goals to support the College strategic plan;
- Manages and plans the day-to-day activities of the operational area, ensuring consistency of practice and maintenance of excellent service levels;
- Ensures personnel are following current policies and procedures and processes are executed promptly and efficiently;
- Ensures process compliance with external agencies, such as government agencies and funding organizations, athletic eligibility confirmations, etc.;
- Maintains currency with institutional and government policies and procedures;
- Identifies, evaluates, reviews, implements and assesses changes to improve and/or streamline services and business process and policies;
- Implements and maintains communication strategies to inform students, faculty, staff, secondary schools, donors and other organizations about College programs. Reviews and recommends potential changes to communication strategies;
- Makes decisions on exceptions to processes and policies related to the unit or service team or special case requests from students;
- Interprets and adjudicates policies; provides input to College, provincial and federal governments, and external agencies on policy and procedures; assesses the impact of changes in policies and procedures on the operation of the section, recommending and implementing appropriate modifications to information and services provided to students. Implements new policies and changes to procedures as requested by the Associate Registrar and/or Registrar;
- Develops system specifications, tests, monitors, maintains and initiates corrective measures for all information management systems needs by liaising with appropriate individuals, departments, and organizations;
- Monitors changes in requirements and the production of reports and coordination of system implementation of system changes;
- Represents the College and College interests before external agencies, other institutions, various organizations and groups (e.g., Association of Student Awards Personnel of BC, the Canadian Association of Student Financial Aid Administrators, the Banner Financial Aid Consortium Committee, Association of Registrars of the Universities and Colleges of Canada, National Academic Advising Association, Transcript Working Group, EducationPlanner BC, etc.);
- Leads and supervises unionized support staff including recruitment and selection, training, performance planning, evaluating and disciplining where appropriate;
- Ensures staff participate in required training and appropriate professional developmen

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