Collections Officer

2 weeks ago

Vancouver, Canada Silver Chef Full time

**Join Our Team**

SilverChef is looking for a Collections Officer to join our Vancouver Team This a hybrid role with the ability to work from home a couple of days a week. The role comes with hands-on training, an amazing work environment, and growth opportunities with an extremely driven and high-energy group. This opportunity is perfect for someone with a collections background who is a creative problem solver and is looking to build a long-term career with an awesome company

About us:
SilverChef is a hospitality finance company with a passionate and energetic team. We have been around for over 30 years and have international offices in Australia, New Zealand, Vancouver and Toronto. This team is driven by a powerful sense of purpose, an encouraging culture, and opportunities to grow into specialized roles. We are also BCorp accredited and have an aggressive growth plan over the next few years.

Check out some of the benefits we offer:

- Multi-year recipient of several Top Employer Awards
- Hybrid work environment with work from home options
- Market leading health benefits package, as well as a lifestlye spending account
- Four weeks’ vacation per year
- Paid volunteer days so that you can contribute back to our community, and study leave so you can enrich your knowledge
- Competitive compensation package with a bonus component
- 5% Matching RRSP program
- Work with purpose. Join an accredited B Corp and have a close relationship with Opportunity International - help us support people in developing countries to achieve their dreams too
- An open concept working environment
- A downtown location near transit

More About the Role

Reporting to the Collections Manager, the Collections Officer oversees a portfolio of approximately 100 active customer accounts. Your daily activities include initiating collection calls, processing payments, assessing risk, and negotiating payment arrangements. You will interact with individuals throughout the company and hospitality industry to build positive relationships.

Specifically, your role will include:

- Providing effective account management and work closely with customers and sales representatives
- Building strong relationships with all accounts and maintain excellent customer service
- Overseeing account transactions which includes: requesting remittances, creating cash receipts, allocating payments accordingly, processing credit and debits as required
- Reconciling accounts as necessary to resolve disputed amounts
- Investigating and resolving customer queries and follow up with accounts as needed
- Maintaining departmental administrative procedures
- Providing project support to Finance, Operations, Sales and other departments as required

Skills to Thrill
- Ideally, you have 1-3 years in collections, banking, or an accounts receivable role
- You see customer service as a top priority, that’s vital to the success of a company.
- You are innovative and enjoy a challenge.
- You believe relationships with your clients are the key to understanding and creating mutual success.
- You are comfortable with using today’s technologies to conduct daily business activities, so a fast-paced, dynamic work environment doesn’t intimidate you.
- Team oriented, you thrive off building connections and working with people.
- You are adept at problem solving, have an eye for detail, highly organized and self-motivated

Other skills include:

- Strong proficiency in MS Office, with an emphasis on Excel
- Excellent communication and interpersonal skills
- Ability to adapt in a dynamic work environment

If this sounds a like role that interests you, we would love to hear from you

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