Support Rep Dispatch Float

6 months ago

North York, Canada Purolator Full time

**Posting Date**:
**Posting Number: 62568**

**Work Location Type: Onsite**
**Job Code**: 270
**Location**: 80 ValleyBrook Drive, North York, ON
**Reports to**: Ontario Dispatch Manager

**It’s not a package. It’s a promise®.**:
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver - **it’s all possible because of our people.** So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you.

**Title**: Dispatch Support Representative (FLOAT)

**Location**: Etobicoke, ON

**Hours of Work**: Sunday-Saturday Floating 37.5hr/week

**Reports to**: Dispatch Supervisor

**Working Conditions**: Office/Warehouse Environment

**Key Areas of Focus**:
Customer service orientation

Ability to problem solve

Excellent in relationship building

Experience and adaptation to using technology

Excellent communication skills

Takes personal responsibility and accountability for actions and situations
- Work closely with Couriers, Unit Managers, Contact Centers and Customers
- (Customer contact via Telephone)
- Assist and resolve real-time situations for Courier and Customer needs
- (Workday is heavily computer dependent)
- Review and confirm pick-up call details
- Ensure an accurate and up-to-date Routing Database
- Assist with all aspects of Dispatch
- Follow all Company policies and procedures
- Other clerical duties as assigned

**Qualifications**:

- Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
- Computer literacy, strong keyboarding, and excellent telephone skills required
- (Keyboarding) Testing will be administered.
- Direct contact Customer Service experience necessary; demonstrated excellence with an ability to empathetically support both internal and external customers
- Excellent communication skills, both verbal and written, with an attention to follow up
- Excellent Interpersonal skills demonstrating conflict resolution, leadership, decision making and problem-solving skills, eagerness to take on new challenges
- Excellent organizational skills: ability to work independently to prioritize, deal with change, meet timelines, all with an attention to detail.
- Knowledge of Purolator Products and Services
- Able to effectively work independently and supportive in a fast-paced team environment
- Previous Dispatch work experience an asset

**POSTING DETAILS**
**Location**: 80 ValleyBrook Drive, North York, ON
**Working Conditions**: office environment

Posting Number: 62568

**Reports to**: Ontario Dispatch Manager- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

  • Afternoon Dispatcher

    5 months ago

    North York, Canada Chair-man Mills Corp Full time

    **Chair-man Mills Corporation** is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Position Overview** The Dispatcher is a critical role within our operational centre...

  • Customer Service Dispatch

    3 months ago

    North York, Canada Express Appliance Repair Full time

    Leading Appliance repair company opening her doors! and looking to hire experience customer service represanator to join our team. - Providing an outstanding experience for customers, customer service reps improve customer retention and lead acquisition. - Process orders - Communicate company updates - Delegate customer inquiries to the appropriate person or...

  • Service Dispatcher

    3 months ago

    North York, Canada Express Appliance Repair Full time

    Leading Appliance repair company opening her doors! We looking to hire over the phone customer service dispatch to join our team. Young and family environment. Professional team to work with. Training and 1by1 support will provided. Monthly Bonuses are applied. Must have sales or customer serifvce previes experience. Must know computer...

  • Service Dispatcher

    4 months ago

    North York, Canada Express Appliance Repair Full time

    Leading Appliance repair company opening her doors! We looking to hire over the phone customer service dispatch to join our team. Young and family environment. Professional team to work with. Training and 1by1 support will provided. Monthly Bonuses are applied. Must have sales or customer serifvce previes experience. Must know computer...

  • Security Dispatcher

    5 months ago

    North York, Canada Synergy Protection Group Inc. Full time

    Synergy Protection Group Inc. is looking for dedicated and talented security dispatcher to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills. As a security dispatcher, you will play a key role in communication between employees, management and clients. What you...

  • Dispatcher - Nights

    6 months ago

    North York, Canada Seaboard Transport Group Full time

    **Join the Seaboard Team Today!** Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard...

  • Dispatcher - Days

    2 months ago

    North York, Canada Seaboard Transport Group Full time

    **Join the Seaboard Team Today!** Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard...

  • Dispatcher - Days

    5 months ago

    North York, Canada Seaboard Transport Group Full time

    **Join the Team Today!** Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport...

  • Security Dispatcher

    5 months ago

    North York, Canada Synergy Protection Group Inc. Full time

    Synergy Protection Group Inc. is looking for dedicated and talented support co-ordinator to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills. As a support coordinator, you will play a key role in communication between employees, management and clients. What you...

  • Dispatch / Customer Service Coordinator - North

    1 month ago

    North York, Canada Frontier Supply Chain Solutions Inc. Full time

    Frontier Supply Chain Solutions Inc is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel, courier delivery, and warehousing services. Frontier is seeking a Dispatch / Customer Service Coordinator Coordinator in our North York location to support our Client and Customer service needs. As...

  • Dispatcher

    2 months ago

    North York, Canada Rogers Communications Full time

    At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an...

  • Security Dispatch Ii

    6 months ago

    North York, Canada The Cadillac Fairview Corporation Limited Full time

    **_Role Impact:_** To provide dispatch communication to Security Guards regarding incidents, requests for assistance, emergencies, etc., and log details of radio transmission, telephone calls and verbal instructions, and to direct back-up support as necessary and to provide indirect supervision of security officers. **_What you will deliver:_** - Dispatch...

  • Dispatch Security Supervisor

    3 months ago

    North York, Canada Synergy Protection Group Inc. Full time

    Synergy Protection Group Inc. is looking for dedicated and talented Security Dispatch Supervisor to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills. What you will do: - Manage queries from the workforce regarding work schedules and making outbound calls when...

  • Dispatch Security Supervisor

    3 months ago

    North York, Canada Synergy Protection Group Inc. Full time

    Synergy Protection Group Inc. is looking for dedicated and talented Security Dispatch Supervisor to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills. What you will do: - Manage queries from the workforce regarding work schedules and making outbound calls when...

  • Dispatch/logistics Coordinator

    5 months ago

    North York, Canada Frontier Supply Chain Solutions Inc. Full time

    Frontier Supply Chain Solutions Inc is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel, courier delivery, and warehousing services. Frontier is seeking a Dispatch/Logistics Coordinator in our North York location to support our Client and Customer service needs. As a Dispatch/Logistics...

  • Service Coordinator/dispatcher

    6 months ago

    North York, Canada Genrep Full time

    **ROLE DESCIPTION**: GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians are thoroughly trained on...

  • Operations Security Dispatcher

    4 weeks ago

    North York, Canada Synergy Protection Group Inc. Full time

    Synergy Protection Group Inc. is looking for dedicated and talented Security / Support Supervisor to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills. As a support coordinator, you will play a key role in communication between employees, management and...

  • Baycrest Hospital

    3 months ago

    North York, Canada Paladin Security Full time

    Baycrest Hospital - Security Dispatcher - Part-Time **Position**: Security Dispatcher **Site**: Baycrest Hospital **City**: Toronto, ON **Status: Part-Time** **Hours: 0Saturday and Sunday - 0700 - 1500** **Pay Rate**: $19.33/ Hr Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients...

  • Dispatcher

    3 weeks ago

    North Bay, Canada National Express Full time

    **Full-Time Dispatcher - North Bay, Ontario, Canada** - Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock...

  • Operations Security Dispatcher

    2 months ago

    North York, Canada Synergy Protection Group Inc. Full time

    Synergy Protection Group Inc. is looking for dedicated and talented Security / Support Supervisor to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills. As a support coordinator, you will play a key role in communication between employees, management and...