Noc Analyst

**About Vencer Group**

Vencer is a privately-owned corporation based in Calgary, Alberta, serving clients across Western Canada, the US, the UK, Thailand, Singapore, and Turkey. Our ability to continuously support our clientele and exceed expectations is driven by our wealth of experience and knowledge, coupled with industry leading partnerships.

For over 15 years Vencer has been providing IT support to a client base operating in local industries such as Energy, Real Estate, Cannabis Cultivation and Retail, Property Management, Consulting, Service Industries, and more.

At its core, Vencer is an organization that takes pride in being an exceptional service company with a highly skilled technical unit and a team-focused culture.

**Position Overview**

Vencer Group is seeking a career-driven, outgoing, IT team member. This is an excellent opportunity for a dedicated individual with a background in technical network support and configuration - as well as experience working with monitoring, alerting, patching, and managing assets. This position will help build collaborative business consulting experience - within a corporate environment.

As an NOC Analyst, you will be responsible for identifying and resolving complex issues related to all aspects of service delivery; user requests and issues, system alerts, projects and emergencies.

Comprehensive Benefits, Cellular, Parking, and more will be included at the end of a probationary period.

**Key Job Responsibilities and Skills**
- **NOC Development and Deployment**: Take a leading role in the development and deployment of NOC components, including RMM, antivirus, alerting systems, and geo-tracking, ensuring high efficiency and reliability.
- **Client Support and Issue Resolution**: Deliver outstanding support to clients, resolving issues swiftly, including conducting on-site visits as needed.
- **Service Delivery Management**: Oversee service delivery with a focus on efficient time tracking and comprehensive documentation of issues and resolutions.
- **After-Hours Support**: Participate in an after-hours support rotation, providing 24/7 on-call responsiveness to alerts and incidents.
- **Team Collaboration**: Work effectively within a fast-paced team environment, adapting to changing deadlines and contributing to collective goals.
- **IT Infrastructure Solutions**: Design, deploy, and maintain cutting-edge IT infrastructure solutions, focusing on NOC functionalities.
- **Optimization of IT Environments**: Evaluate and enhance existing IT environments and technologies, prioritizing optimization, and scalability.
- **Documentation and Reporting**: Maintain detailed documentation and generate reports on IT solutions, focusing on NOC developments.
- **Security and Risk Management**: Conduct security training, research emerging threats, perform risk assessments, and ensure the secure operation of all NOC components.
- **Advanced Troubleshooting**: Provide advanced end-user support and liaise with vendors for Tier 3 troubleshooting, ensuring the integrity and performance of NOC services.
- Provide excellent client support and issue resolution, including on-site visits when necessary.
- Manage service delivery, including time tracking and documentation of issues and resolutions.

**Additional Potential Skills and Responsibilities**:

- Perform firmware patching and maintenance on firewalls, network devices, and servers.
- Assist with firewall setups and deployments.
- Monitor network traffic, security events, and logs.

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- RMM/Asset Management: 1 year (required)

Work Location: In person