Network Operations Center Intermediate Analyst

3 months ago

Calgary, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?**

We are looking for a driven and self-motivated** Intermediate Network Operations Centre (NOC) Analyst **for our **Calgary **team** **to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments You will act as first point of contact for technical escalation to team members within Integrated Global Services, branches, clients and vendors.

**A Day in the Life**:

- Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Secret Server and SolarWinds
- Actively work in monitoring, event and incident management tools like SolarWinds - Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now
- Manage server backups and maintenance plans across the client environment
- Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar
- Perform physical infrastructure checks regularly and remediate any issues
- Complete quarterly vulnerability scans and remediate identified issues
- Provide training and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
- Assist the team lead in managing escalations related to client incidents and inquiries

**What You Bring**:

- 4+ years of experience managing complex, multi-tenant infrastructure tools, on-premises and cloud-connected technologies
- Experience managing IT service management tools including performance monitoring and ITSM solutions
- Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
- Experience with first-level server technologies (ie. remoting into servers, implementing patches)
- Proven ability to troubleshoot and resolve technical and procedural issues
- Basic understanding of Visual Basics programming language (or equivalent language)

**What Makes You Extra Awesome**:

- CCNA or CCNP certifications
- ITILv4
- Previous experience in a 24x7 operations center

**Why Work at Long View**:

- ** Great people and culture**:

- ** Career growth **- Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- ** Interesting work **- Be part of exciting projects while accessing all the latest technologies

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.**

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

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