Intermediate Network Analyst

1 week ago


Calgary, Canada Comtech (Telecom Solutions) Ltd. Full time

Comtech (Telecom Solutions) Ltd. is an integrated communications service provider, providing state-of-the-art telecommunication solutions. Comtech provides Private Enterprise Wide Area Networking connectivity throughout North America. Our services include research and development, design, implementation, construction, and maintenance/monitoring/managed services, ensuring exceptional quality, high-performance systems.

The Network Analyst monitors, manages, supports internal and customer networks with a goal to provide best-in-class network availability to internal & external customers. He/she provides world-class customer service and a sense of urgency when dealing with issues.

RESPONSIBILITIES
- Monitor network performance and ensure system availability and reliability
- Configure and support various network devices and services (e.g., routers, switches, firewalls, radios, etc.)
- Perform technical troubleshooting and data gathering to identify issues and drive them to resolution in a timely fashion and/or ensure proper escalation to the next level of support
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Service Provider Management, Liaise with multiple providers on behalf of our clients to drive incident resolution in an urgent fashion.
- Consistent and timely ticket updates to provide clear communication/documentation of steps taken to drive resolution.
- Establish and maintain documentation, tools and systems for clear consistent delivery of service.
- Take on mini assignments outside of operations in support of Comtech growth
- Advocate for customer and ensure each customer is receiving value for services
- Proactively finding issues and fixing prior to affecting customer
- Reporting using tools provided with a goal towards full automation
- Finding and implementing efficiencies and improvements for the NOC

**REQUIREMENTS**:

- CCNA (Cisco Certified Network Associate) is required
- Min 5 years Past experience working in a NOC environment highly desired.
- Solid understanding of internet protocol, internet services, Data services, WiFi, voice PRI/SIP services including routing, switching, TCP/IP, MPLS, DWDM, SONET, BGP, and Ethernet
- Proven experience with monitoring, network diagnostic and network analytics tools
- Ability to adapt and grow with new technologies
- Exceptional problem solving, organizational and time management skills with an attention to detail
- Ability to work independently
- Excellent communication skills (both written and verbal)
- The ability to handle challenging situations with integrity, empathy and sincerity
- Team player that combines attributes of interpersonally appropriate and aware, self-motivated and diligent, and defines success collectively rather than individually.
- Ability to work shifts including days, evenings, nights, weekends, statutory holidays, and on-call

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- On call

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Network Operating Centre: 4 years (preferred)

Licence/Certification:

- CCNA certificate (required)

Work Location: In person


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