Digital Services Coordinator I
6 months ago
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Temporary
Position Overview:
Digital technologies, data and analytics are increasingly impacting traditional businesses, and the heavy equipment business is no exception. Through innovation, connectivity of assets and people, data analytics and new equipment performance solutions, Finning Digital will measurably improve both Finning and customer performance through transforming the way we work.
As Finning Digital's strategy is developed, we need to bring together talented new global and regional teams of digital innovators to leverage our existing business and capitalize on growth opportunities. This new global Connectivity team will act as both a catalyst for driving asset and organizational efficiency and an accelerator for creating competitive advantage through new products and offerings.
Reporting to the regional Technology Manager, the Digital services Coordinator I will execute on the connectivity roadmap developed together with the manager for their region. The Coordinator will work in conjunction with the regional branches to connect the customer assets.
**Job Description**:
Major Job Functions:
- Working with the branches and customers to manage the sign-up, orientation, training and maintenance of services on multiple digital platforms.
- Responsible for front line customer service, ensuring users are having using uninterrupted service, updating needs and databases as required.
- Follow the process for the Connectivity Planner to be notified of incoming service work
- Responsible for communicating with Cat as it related to any issues associated with connecting assets and maintaining connectivity.
- Produce customer reports for sales use in customer conversations. Machine usage, idle time, fuel consumption, etc.
- Ability to recognize anomalies in reporting and investigate the root cause
- Working with multiple processes and technology mindset and being receptive to new products and offerings
Qualifications & Experience:
- Post-secondary education in a related field is preferred
- ERP experience
- Service administration (SalesForce and SalesLink is an asset)
- Intermediate MS Excel and reporting skills
- Ability to manage large amounts of data utilizing digital tools and excel.
- Knowledge and understanding of V-lookups and Pivot tables
- Experience in project implementation and project management
- Ability to build close working relationships with the business in order to collaboratively achieve organizational results
- Skilled in strategic thinking, business & technical planning
- Knowledge of equipment, solutions, components & systems
- Excellent communication skills, both verbal and written with strong presentation skills
- Maintenance and upkeep of Data base systems
- Asset tracking and reporting
- Well-developed internal and industry networking capabilities
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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