Claims Supervisor

4 days ago

Mississauga, Canada Hyundai Glovis Canada Full time

**HYUNDAI GLOVIS CANADA**

GLOVIS Canada Inc.(GCI) began its history in August 2009. With the successful experience in the United States, GCI is established to provide Hyundai Glovis' expertise in logistics and synergy in operations to its Canadian counterparts
- Hyundai Auto Canada Corp. and KIA Canada Inc.

**WE ARE HIRING "CLAIMS SUPERVISOR (VEHICLE OPERATIONS - AUTOMOTIVE)"**

**Position Summary**

As the claims supervisor, your mission is to oversee claims management in the automotive sector, ensuring claims are handled promptly and accurately. You aim to provide high-quality claims services and appropriately resolve any claim discrepancies. Your role is to ensure all claims, whether eligible or ineligible for payment, meet the required quality and production standards.

**Responsibilities**
- Oversees operational management of the Claims Department, including overall productivity, efficiency, and accuracy.
- Reviews and resolves claims, including determining course of action, developing arguments and addressing claimants' rebuttals, conducting preliminary negotiations, and preparing and issuing notices to claimants and other third-parties.
- Investigate claims and provide guidance towards resolution for service requests and inquiries received from various channels.
- Analyze all claims and identify all risks and ensure processing of all claims as per company policy.
- Documentation and Reporting: Prepare detailed claim reports, including documentation of findings, photographs, estimates, and witness statements. Maintain accurate and organized records of all claim-related activities.
- Communication: Communicate with policyholders, claimants, and other relevant parties, such as law enforcement or repair shops. Provide clear and timely updates regarding the status of the claim and the claims process.
- Settlement and Negotiation: Negotiate settlements with claimants or their representatives when liability and coverage are established. Ensure that settlements are fair and in compliance with company policies and legal requirements.
- Perform regular quarterly audits on all local compound and carriers.
- Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycle to ensure compliance to all contract requirements.
- Work with the senior management to determine values and mission, and plan for short and long-term goals.
- Minimize severity or frequency of accidents of contractors through risk identification process.
- Generates risk analysis reports for management.

**Education / Certification / License**
- A Bachelor's degree is required, with a Master's degree preferred.
- A Supply Chain Management Certificate is preferred.

**Experience**
- A minimum of 6 years of direct claims experience is required.
- 6-8 years of relevant experience in the transportation or related fields is highly recommended.
- 1-3 years of experience in a supervisory role is required.
- Extensive experience in claims adjusting, specifically with vehicle damages or automotive transportation-related claims.

**Knowledge**
- Familiarity with contracts, insurance policies, regulations, and industry standards.
- Strong analytical, investigative, and persuasive abilities.
- In-depth understanding of claims and AR/AP process administration.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Power BI), claims management software, and relevant tools.

**Competencies**
- Strong written and verbal communication skills for effective collaboration with team members.
- Ability to work independently with mínimal supervision and take proactive initiative in completing tasks.
- Excellent leadership and interpersonal abilities.

**Our Benefit and Perks (What You Are Offered)**
- **Performance-Based Annual Incentive Plan**: Rewards excellence and contribution at all levels.
- **100% Employer-Paid Medical and Dental Coverage**: Ensures your health needs are taken care of.
- **Group RRSP Plan**:Facilitates saving for your future financial security.
- **On-Site Gym and Gym Allowance Benefit**:Promotes physical wellness with convenient access to fitness facilities and support for maintaining a healthy lifestyle.
- **4-Day In-Office Work Schedule**:Enjoy a balanced work-life routine with Fridays as a flexible remote work day.
- **Tuition Reimbursement**: Encourages continuous learning and professional development.
- **Meal Allowance Benefit**:Provides sustenance and support from day one.
- **Competitive Car Allowance**:Assists in covering vehicle maintenance expenses.
- **Retention Bonus**:We appreciate and value the dedication of our loyal employees.
- **Company Events & Team Gatherings**: Join us for a variety of fun events and gatherings to enjoy and be a part of the excitement
- **We thank all applicants for their submissions, but only those who are shortlisted will be contacted.**_

**Job Types**: Full-time, Permanent

Pay: $63,000.00-$73,000.00 per year

**Benefits**

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