Support Specialist

1 month ago

Winnipeg, Canada Manitoba Hydro Full time

**SUPPORT SPECIALIST**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.
- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable, and inclusive workplace.

Under the general direction of the Asset Management Applications Lead, you will be responsible for providing support for the
drawing and document management solutions and Computer Aided Design and Drawing (CADD) software at Manitoba Hydro. This

**_Responsibilities:_**
- Provide software support including provisioning of access, software installation and repair, configuration of profiles and

settings, participation in upgrades and deployments, and addressing issues related to functionality and processes as required
- Participate as Subject Matter Expert for related CADD or Document Management initiatives or projects.
- Assist in the administration of Manitoba Hydro's Autodesk products and Industrial Controls Configuration Management
- System Vault environments.
- Assist in the management of the Autodesk license environment.
- required.
- Establish test procedures and test scripts as required for initiatives.
- Perform quality checks on integrations across related systems after software updates.
- Assist engineering personnel in the configuration of the software to maximize productivity.
- Keep abreast of new technologies in the areas of computer-aided engineering, and/or document management through

publications, contacts with other organizations, utilities etc., and through attendance at seminars and conferences as
applicable.
- May be required for after-hours work as needed.

**_Qualifications:_**
- A four-year degree in Computer Science from a university of recognized standing and a minimum of two years of directly

related experience, preferably in a software support role.
OR
- A two-year Diploma in IT Operations from an institute of recognized standing and a minimum of four years of directly related

experience, preferably in a software support role.
- Excellent interpersonal skills with proven customer service and client support skills.
- Able to troubleshoot complex software problems using established problem-solving techniques.
- Knowledge of the Autodesk suite of products and services and/or Documentum is an advantage.
- Familiarity with document lifecycle management principles and knowledge of information management tools.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56953313-01
- Having general knowledge and ability to do programming using Visual Studio (.NET), Java, Microsoft SQL, Oracle 19c, XML,

AutoLISP, and Javascript is an advantage.
- General knowledge of engineering software products.
- Experience with service management software, for example, BMC Remedy, ServiceNow, etc.
- Capable of clear, concise oral and written communications to deliver technical material to people at all levels, including staff
- not familiar with computer technology.
- Must have initiative and be able to work under mínimal supervision.

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $27.88-$48.16 Hourly,
$53,425.06-$92,279.98 Annually.

We thank you for your interest and will contact you if you are selected for an interview.

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._**

IND1

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