IT PMO Team Manager

4 days ago

Toronto, Canada Citco Full time

IT PMO Team Manager

Toronto, Canada

**About Citco**

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

**About the Team & Business Line**:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

Technical Operations is a global IT group incorporating both internal and business-facing operational support, from internal desktop management through to strategic client integration on Citco’s core software platforms. The service delivered by the Technical Operations group is aligned to both strategic customer demands in a given region and the operational considerations for that time zone, in a follow-the-sun Shared Services Center model.

Our IT PMO focuses primarily on enterprise wide infrastructure related projects. As a core member of our IT Project Management team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

**Your** Role**:

- You will lead an IT PMO supporting infrastructure projects that will include a wide cross section of IT resources such as Security, Operations, Development, Engineering, Administration and IT Service groups.
- Handle project related escalations as necessary from junior PM’s and “step in” where appropriate
- Interface with both peer and senior management teams across the IT organization
- Develop project budget, planning, scheduling, tracking and reporting for all projects
- Utilize your strong coaching and mentorship skills in order to build a collaborative, productive, and engaged team environment across multiple time zones
- Anticipate and address potential or actual impediments to team delivery and administer metrics tracking and other duties on behalf of the team
- Manage expectations of senior management and stakeholders, chair or facilitate steering committees, and provide weekly and/or monthly status reports
- Identify/manage/mitigate risks and/or cross-project dependencies
- Help break down organizational silos and promote collaborations

**About You**:

- You have a Bachelor’s Degree in Computer Sciences, Information Systems or equivalent.
- Hold a recognized Project Management certification
- Minimum of 2-5 years of experience with leading an IT Project team, preferably in a multi-national business model
- Minimum of 3-5 years of proven project management experience
- Demonstrated experience in using Project Management tools such as JIRA, Confluence
- Demonstrated knowledge and skills in the following competencies as they relate to information, technology: internal audit, risk management, legal and regulatory compliance, business analysis, problem solving, continual improvement and service management
- Strong proficiency in interpersonal/communication skills including oral and written English
- Effective planning and organizational experience to set priorities and coordinate projects to meet deadlines within a fast pace environment
- Availability and willingness to travel occasionally to other Citco global locations

**Our Benefits**

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

LI-PD1
INDCIT

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