Téléphoniste/phone Operator

4 weeks ago

Montréal, Canada Aqua Spa Lyne Giroux Full time

Aqua Spa Lyne Giroux existe depuis plus de 35 ans et est le plus grand spa de l'ouest de l'île de Montréal. Nous sommes fiers d'être le seul spa de la région à offrir un circuit d'hydrothérapie intérieur. Notre objectif est d'améliorer continuellement notre service à la clientèle afin d'offrir à nos clients réguliers une variété de traitements et de services de haute qualité dans un environnement de spa relaxant et paisible. Notre équipe s'agrandissant, nous recherchons des personnes énergiques qui s'engagent à promouvoir le bien-être de nos clients.

**Pourquoi vous joindre à notre équipe**:

- Faites partie d'un spa bien-aimé de l'Ouest-de-l'Île, avec une base de demande forte et croissante.
- Faites partie d'une équipe de thérapeutes où le travail d'équipe, la collaboration et la rétroaction sont encouragés.
- Remises en magasin sur les services et les produits.
- Faire partie d'une entreprise familiale engagée envers la communauté.
- Formation.

**Description de tâches**:

- Prendre des rendez-vous par téléphone et gérer les réservations en ligne.
- Gérer et optimiser le carnet de rendez-vous.
- Rappeler les clients pour les demandes de renseignements et les changements de programme.
- Connaît les différences et les aspects techniques de chaque type de traitement et peut fournir aux clients des conseils et des suggestions pertinents.
- Gérer les profils des clients et s'assurer que toutes les informations requises sont incluses.
- S'assurer que tous les clients sont au courant des politiques d'annulation et de remboursement du spa.
- Vendre et promouvoir les services.
- Faire de la vente incitative, le cas échéant, en informant les clients des offres spéciales et des forfaits disponibles.
- Participer à des réunions et à des séances de formation, le cas échéant.
- À la demande de la direction, effectuer des tâches administratives ou d'autres tâches jugées raisonnablesPrendre les rendez-vous au téléphone et en personne ainsi qu’effectuer la gestion les rendez-vous en ligne.

**Critères**:

- Vous êtes sociable et sérieux d’offrir un service à la clientèle de niveau supérieur.
- Bilingue (vous êtes capable de discuter avec vos clients en français et en anglais).
- Vous êtes ponctuel, organisé, fiable et amical et possédez un excellent esprit d’équipe.
- Vous détenez une grande capacité d’adaptation, énergétique et avez une attitude positive.
- Vous êtes capable d’effectuer plusieurs tâches en même temps.
- Capacité à gérer un grand nombre d'appels.

**Type d'emploi**:
Temps partiel

**Horaire**:
Temps partiel : Jeudi, vendredi et samedi

**Expérience**:
Réception : 2 ans (de préférence)

Service à la clientèle : 4 ans (de préférence)

**Langue**:
Français (obligatoire)

Anglais (obligatoire)

**Lieu de travail**: En personne:
**Réception** : 2 ans (de préférence)

Service à la clientèle : 4 ans (de préférence)
- ____________________________________________

Aqua Spa Lyne Giroux has been operating for over 35 years and is the largest spa in Montreal's West Island. We are proud to be the only spa in the area that offers an interior hydrotherapy circuit. Our focus is on continually enhancing our customer service to provide our regular clients with a variety of high-quality treatments and services in a relaxing and peaceful spa environment. As our team expands, we are looking for energetic individuals committed to promoting our clients' well-being.

**Why join Aqua Spa Lyne Giroux**:

- Become part of a beloved West Island spa, with a strong and growing demand base.
- Become part of a team of therapists where teamwork, collaboration, and feedback are encouraged.
- Store discounts on services and products.
- Being part of a company, committed to the community.
- Referral bonus.

**Job description**:

- Takes appointments over the phone and manages online bookings.
- Manage and maximize the appointment book.
- Call back customers for inquiries, and schedule changes.
- Knowledgeable about the differences and technicalities of each treatment type and can provide clients with pertinent advice, and suggestions.
- Manage customer profiles and ensure that all required information is included.
- Ensure all clients are aware of the spa’s cancellation and refund policies.
- Selling and promoting services.
- Up-selling, when appropriate, by informing customers of specials and packages that are available.
- Participate in meetings and training sessions as required.
- At the request of management, perform administrative or other tasks deemed reasonable.

**Criteria**:

- You are personable and serious about providing the highest level of customer service.
- Bilingualism (you can engage with your client in French and English).
- You are very punctual, reliable, and friendly, and you have an excellent team spirit.
- Highly adaptable, organized, positive, energetic, and polite.
- Able to multitask
- Ability to manage a lar

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