Technology Support Specialist

2 weeks ago


Saskatoon, Canada University of Saskatchewan Full time

**Technology Support Specialist**:

- networked environment. This position will be assigned to support various campus locations including remote locations within Saskatchewan. Periodic travel is required within the province of Saskatchewan including overnight stay. Evening or weekend work may be required.

**Accountabilities**
- Delivery, on-site setup, and support of all multimedia equipment including multimedia carts, data projectors, wireless audio systems, monitors and video displays, video streaming and conferencing systems.
- Ensure all IT related support requests are captured and recorded within ICT’s official ticket response tracking system. Prepare activity summary reports.
- Coordinate service requests matching client needs with available technology solutions.
- Install, manage and support endpoint equipment based on Windows, Macintosh, and mobile operating systems including iOS, and Android.
- Provide level 1 support and provide support for identified level 2 and 3 issues where configuration solution have already been documented.
- Gather and analyze information about the user issue and determine the best way to resolve the problem. Escalate to the appropriate group if necessary.
- Follow established processes and document new knowledge in a central location.
- Evaluate documented resolutions and analyze trends for ways to improve future interactions.
- Build a strong rapport with customers.
- Access knowledge bases and FAQ resources on the Internet/Intranet to aid in incident resolution.
- Develop documentation related to customized tasks, procedures and services.
- Perform other related duties or projects as required.
- Maintain an inventory list of the devices for the remote campus locations.
- A valid driver’s license.
- Required driver abstract.
- Sound knowledge of road safety regulations.
- Report any accidents, injuries, and vehicle damage to management.
- Promptly informing the management of any tickets issued against the company vehicle during work hours.
- Ensuring that the company vehicle is always parked in areas that permit parking to avoid towing.

**Qualifications**:
This position is in scope of ASPA.

**Department**: IT Support Services
**Status**: Permanent
**Employment Group**: ASPA
**Full Time Equivalent (FTE)**: 1
**Salary**: The salary range, based on 1.0 FTE, is $49,301.00 - 77,033.00 per annum. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Information Technology
**Salary Phase/Band**:Phase 1
**Posted Date**: 7/27/2023
**Closing Date**: 8/2/2023 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus

**Criminal Record Check**:Not Applicable
**Driver's License and Abstract Check**:Not Applicable
**Education/Credential Verification**:Not Applicable
**Vulnerable Sector Check**:Not Applicable


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