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Quality Improvement Specialist

4 weeks ago

Toronto, Canada Humber River Hospital Full time

Position Profile:
**Build your career at the hospital that’s building for the future**

Humber River Hospital is committed to revolutionizing patient care for our diverse community. We’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.

We have an exciting opportunity for a** Full-time **Quality Improvement Specialist** to join our team within the **Quality & Patient Safety** team**.**

**Responsibilities**:

- To improve the health of our community through engineering safe systems, enhancing the experience and outcome of the patient/family and reducing risks/costs
- To lead quality improvement initiatives and projects that enhance patient safety, satisfaction, and trust in HRH patient care, and increase operational and resource use efficiency and reliability
- Lead patient care quality improvement and enhancement initiatives (e.g. patient satisfaction, safety, patient care outcomes, trust in HRH patient care services) to increase operational efficiency and reliability, and reduce clinical and operational risks and cost
- Analyze current practices and work flows, collect and use data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
- Engineer (define, design, implement) safe and efficient clinical and/or operational systems to decrease risks of safety incidents (e.g. patient, family, staff, physician, volunteer, etc.) using Human Factors engineering principles, including:

- satisfaction with health care services, outcomes, and safety
- technologies, equipment, and process risk prevention (e.g. prevent equipment failure)
- Collaborate with clinical programs to implement recommendations that improve patient and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations
- Foster a culture of patient quality improvement, safety, and risk reduction
- Lead preparation and review of mandated reporting requirements that meet governmental and organizational performance objectives
- Implement evidence based best practices in patient care services and care quality
- Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality improvement, risk reduction, and improving data driven decision-making
- Recommend strategic priorities for direct supervisor approval (e.g. data analysis to define areas for improvement)

**Requirement**:

- Undergraduate degree in Engineering or Healthcare required or Graduate degree Engineering or Healthcare Administration preferred
- Professional Engineering (P. Eng.) license recognized by the Professional Engineers of Ontario (PEO) preferred
- Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
- Minimum of 3 recent experience in leading patient experience quality improvement initiatives.
- Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
- Experience in Quality improvement science (e.g. Lean, Six Sigma, High Reliability), Human Factors engineering, Service design, Change/risk management, Project management and Statistical analysis required
- Experience in Ethnographic research preferred
- Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
- Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
- Demonstrated initiative in improving work skills and processes
- Excellent attendance and discipline free record required.

**Hours of work**:Monday to Friday, some flexibility is required.

**Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis

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