Desktop Support Services

2 months ago

Ottawa, Canada Maplesoft Group Full time

Maplesoft Group is currently seeking a Desktop Support Services - Onsite for our Federal Government client.

The following responsibilities are associated with the “Statement of Work” but are not

limited to:
Primary Responsibilities

Provides ongoing installation, configuration and routing maintenance and repair of equipment.
- Implements modifications and enhancements as required.
- Completes assigned project work in accordance with established project plan process steps.
- Recognizes and resolved typical problems selecting solutions from established operating procedures and/or problem-solving methods.
- Administers hardware and peripherals inventory including ordering asset tracking and disposals.
- Ensures tracking / inventory of IT devices is done within the client's Technology Warehouse in a timely and orderly manner
- Shipping and receiving of IT Assets from the Head Office in Ottawa

Specific Project Requirements
- Provide deskside support services to local clients in the Ottawa office.
- Image and provision laptops, desktops, and mobile devices
- Perform initial troubleshooting on possibly complex IT problems.
- Develop and maintain procedure documentation as required.
- Receive and unpack equipment to be provisioned to end users.
- Knowledge of Windows 10 and the Microsoft Office suite required.
- Knowledge of iOS and MDM concepts considered an asset.
- Experience provisioning and supporting Microsoft Surface-family devices.
- MCP, MCSA, MCSE, or other Microsoft certifications an asset
- Effective verbal and written communication skills, highly developed interpersonal skills and ability to set and prioritize work

**Skills**:
Top Skills Required:

- Customer Focused, able to provide in person support to all levels of the organization.
- Ability to work independently and as part of a team.
- Strong technical and problem-solving skills

Assets:

- Ability to speak French.

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

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