Call Center Representative

2 weeks ago


Ajax, Canada HAND IN HAND MORTGAGE LIBERTY TAX SERVICE - AJAX Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, assist with inquiries, and ensure customer satisfaction while effectively communicating our Mortgage and Financial products and services.

**Responsibilities**
- Answer incoming calls promptly and professionally while maintaining excellent phone etiquette.
- Assist customers with inquiries, providing accurate information regarding Mortgage and Financial products and services.
- Analyze customer needs to recommend appropriate solutions or escalate issues as necessary.
- Process orders, manage data entry tasks, and maintain accurate customer records in the system.
- Handle sales inquiries and promote products to enhance customer experience.
- Follow up on customer interactions to ensure satisfaction and resolve any outstanding issues.
- Collaborate with team members to improve processes and enhance service delivery.

**Skills**
- Strong customer service skills with a focus on building relationships.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to analyze situations quickly and provide effective solutions.
- Proficiency in data entry with attention to detail for accurate record keeping.
- Sales experience is beneficial for promoting products effectively.
- A positive attitude and ability to work well under pressure in a fast-paced environment.
- Mortgage, Financial and/or Taxation Knowlege is an Advantage.

Join us as we strive to deliver outstanding service to our customers while fostering a supportive work environment for our team members

**Job Type**: Fixed term contract
Contract length: 12 months

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Financial services: 1 year (preferred)
- Data entry: 1 year (preferred)

Work Location: Hybrid remote in Ajax, ON L1S 7G5

Expected start date: 2024-12-01


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