Call Center Agent

5 months ago


Ajax, Canada Espace Urbain Full time

**Job Overview**:
As a Call Center Agent / Data Entry specialist for our Fence Contracting Company, you will play a critical role in providing exceptional customer service and ensuring efficient management of data related to customer inquiries, orders, and contracts.

**Responsibilities**:
Handle inbound calls from customers regarding inquiries about fencing products, services, pricing, and scheduling.

Provide excellent customer service by addressing customer concerns, answering questions, and offering solutions to meet their needs.

Accurately enter customer information, order details, and contract specifications into our database or CRM system.

Ensure the integrity and confidentiality of customer data by adhering to data protection policies and procedures.

Assist customers in placing orders for fencing materials, installations, repairs, and other related services.

**Qualifications**:
High school or general equivalency diploma.

Basic computer skills.

Strong attention to detail and accuracy, with the ability to input data quickly and efficiently.

Excellent communication skills, both verbal and written, with a professional and friendly telephone manner.

**Job Types**: Full-time, Part-time

Pay: $22.30-$26.25 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Education**:

- Secondary School (preferred)

Work Location: On the road


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