Warranty Administrator
2 months ago
**We Offer**:
- A stable, union environment with a competitive compensation package, including a generous employer paid pension plan
- Extended health/dental care benefits and health spending account
- Opportunities for development, growth and advancement
**Responsibilities**:
- Follow policies and procedures for document handling, and securing of warranty parts.
- File electronic claims in accordance with each manufacturers policies and procedures.
- Interpret warranty coverage for customers and dealership employees as needed
- Answer telephone inquiries from customers concerning warranty coverage.
- Disseminate new warranty procedures or coverage to Service Manager, Service Advisor, Shop Foreman, Parts Manager and Sales Manager as received.
- Check warranty claim status daily.
- Reconcile credits received for warranty claims weekly.
- Work with manufacturers to resolve warranty disputes and customer warranty issues
**What we are looking for**:
- Experience in the Heavy-Duty industry preferred but related industries may also be considered.
- Self-motivated, team oriented individuals who have the ability to perform successfully under pressure.
- Professional demeanor and superior customer service skills.
Please note that only shortlisted applicants will be contacted.
**Job Types**: Full-time, Permanent
**Salary**: From $31.50 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Warranty: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
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