Warranty Administrator

3 weeks ago

Langley, Canada PACIFIC COAST HEAVY TRUCK GROUP Full time

**We Offer**:

- A stable, union environment with a competitive compensation package, including a generous employer paid pension plan
- Extended health/dental care benefits and health spending account
- Opportunities for development, growth and advancement

**Responsibilities**:

- Follow policies and procedures for document handling, and securing of warranty parts.
- File electronic claims in accordance with each manufacturers policies and procedures.
- Interpret warranty coverage for customers and dealership employees as needed
- Answer telephone inquiries from customers concerning warranty coverage.
- Disseminate new warranty procedures or coverage to Service Manager, Service Advisor, Shop Foreman, Parts Manager and Sales Manager as received.
- Check warranty claim status daily.
- Reconcile credits received for warranty claims weekly.
- Work with manufacturers to resolve warranty disputes and customer warranty issues

**What we are looking for**:

- Experience in the Heavy-Duty industry preferred but related industries may also be considered.
- Self-motivated, team oriented individuals who have the ability to perform successfully under pressure.
- Professional demeanor and superior customer service skills.

Please note that only shortlisted applicants will be contacted.

**Job Types**: Full-time, Permanent

Pay: From $31.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Warranty: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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