Retail Sales Supervisor
4 months ago
**Job Overview**
We are seeking an experienced and motivated Sales Supervisor to join our team at the Distillery location.
**Duties**
- Oversee daily operations by supervising sales staff and cashiers, ensuring they perform their duties efficiently and effectively.
- Work sales shifts regularly, actively greet and engage with customers, offering product information and recommendations to provide the best customer experience.
- Authorize payments, returns, and exchanges, ensuring all transactions are processed according to company policy.
- Address and resolve customer inquiries, complaints, and issues, including managing supply shortages and other challenges.
- Maintain and monitor store inventory, ordering merchandise as needed to keep stock levels optimal.
- Prepare and submit reports related to sales volumes, merchandising efforts, and personnel matters, providing insights for business improvement.
- Train, and oversee new sales staff, offering ongoing coaching and feedback to ensure team members meet performance standards.
- Ensure the store meets visual merchandising standards, including displays, signage, and cleanliness, to enhance the shopping experience.
- As needed, perform key holding tasks such as opening and closing the store, handling escalated complaints, and signing for deliveries.
- Step in to perform the same duties as the sales staff when necessary, demonstrating leadership by example.
**Qualifications**
- Minimum of 1 year of experience in the retail clothing industry.
- Excellent English communication skills.
- Ability to work in an environment exposed to external weather conditions.
- Strong leadership and organizational skills.
- Passionate for customer service and helping people find their style.
- Flexibility to adapt to changing schedules and work demands.
Pay: $21.50 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Store discount
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
Expected start date: 2024-10-07
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