Retail Sales Supervisor

5 days ago

Toronto, Canada Reformation Full time

**Who We Are**:
Reformation is a mission based company that is fast-growing and is redefining fashion. We make killer clothes that don’t kill the environment and want our garments’ impact on the planet to be as low as possible. After all, there’s nothing less sexy than leaving a big nasty mess.

**Sales Supervisor**:
No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:
**What You’ll Do**:

- Consistently meet and exceed sales goals
- Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
- Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
- Contribute to a technology led in-store experience for customers that both surprises and delights them
- Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
- Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
- Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
- Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
- Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
- Maintain seamless store operational procedures, maintain weekly workflow.
- Support merchandising presentation strategy and concept standards, lead and train staff as needed
- Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
- Uphold and lead by example with all policies and procedures
- Display a dedicated approach to motivate and support sales associates
- Onboard new hires while providing in the moment coaching to improve performance of existing associates
- Contribute and lead through training and customer experience programs
- Maintain and manage a professional, healthy, and productive work environment alongside team in store

**What you’ll bring**:

- Minimum of 3 years Retail Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Excellent communicator with a passion for people
- An effective and expedient problem-solver with a keen attention to detail
- Positive attitude and feels there is no task too small and no task too large

Full Time, Hourly
- Available to work a minimum of 30 hours per week, but up to 40 hours per week
- Daily open availability across a full 7 day work week
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
- References required

**Benefits & Perks**:

- Health, vision, and dental insurance for eligible employees
- Paid vacation, sick, holidays & volunteer time-off for eligible employees
- Mission based company + casual and entrepreneurial work environment
- 401K with company match
- Clothing discount

**To Apply**:
Please submit your resume.

Reformation requires all employees to be fully vaccinated for COVID-19 prior to starting work. Reformation is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

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