Supporter Services Administrator

3 weeks ago

Guelph, Canada ShareWord Global Canada Full time

The Opportunity

We are seeking a full-time Supporter Services Telephone Administrator, with a passion to see God’s Word shared with people in Canada and all around the world.

As a Christ follower, do you love sharing the good news of the gospel? Are you an individual who wants to utilize your customer service and people skills within an organization that focuses on reaching people with the Word of God? If you have answered yes to these questions and you want to be part of a fast-paced growing ministry - we would love to meet you to explore the new position of Supporter Services Telephone Administrator.

Our Organization

ShareWord Global (SWG) is a 110-year-old ministry committed to engaging the global Church to do one simple thing: GO You may have known us previously as The Gideons International In Canada. Our mission is to ignite and fuel a passion in people’s hearts to share the gospel—training and equipping them, as a community of believers, to effectively introduce people to Jesus through God’s Word. SWG fuels the movement to “GO” and reach more people with the gospel through relational evangelism and training, innovative Scripture resources, and by partnering with local churches worldwide.

Position Purpose

This role will play a critical part in the ministry’s customer service plans and as part of our supporter retention & cultivation framework. Working at the head office, the administrator/receptionist will be the primary contact for all of our supporters and members. In pursuit of premier service, the incumbent will ensure that every person contacted feels appreciated and that their support is valued and is producing impact. This role is an extension of the Development Fundraising Team, continually looking for ways to promote opportunities for engaging with ShareWord Global through participating or donating. The incumbent should be a self-starter, comfortable working in a fast-paced environment and will participate in cross training.

Reports To: Director of Donor Engagement

Term: Full time

Location: Hybrid (work from home and out of our Guelph office)

Key Responsibilities:

- Complete outbound calls such as welcome and thank you calls, credit card decline and payment arrears and telemarketing campaign
- Look for opportunities to cross promote the ministry opportunities
- Participate in retention plans and speak on behalf of the donors/members
- Data entry from setting up accounts, processing donations, account management and contact history in Raiser’s Edge
- Administrative functions including office admin, filing, and mail processing
- Write donor cards
- Pray for Donor’s requests, prayer needs

Role Requirements:

- Excellent service and interpersonal skills, both written and verbal
- Tech savvy - the ability to adjust easily to technical changes including new systems, data base enhancements, process changes and phone systems
- The ability to elicit information through skilled questioning/interviewing); the ability to promote and persuade
- Complaint management - Ability to “think on one’s feet” and deal with challenging donor conversations
- Ability to network, team-build and relate interpersonally
- Exceptional attention to detail
- Advanced organizational and time management skills
- A self-starter with the ability to work independently
- Very reliable, with the ability to take the initiative, problem-solve & implement solutions
- Flexible and adaptable to changing conditions, work assignments and teammates
- Able to multi-task, prioritize, meet deadlines in a timely and efficient manner and work well in a busy environment.

**Experience**:

- A minimum of 2 years experience and a proven track record in customer service, sales, call centre or retail
- Telecommunication and customer support experience is a definite asset
- Database experience (preferred asset includes Blackbaud NXT|Raiser's Edge)
- Experience in a not-for-profit organization would be an asset but not essential

  • Administrative Support and Client Service Specialist

    2 days ago

    Guelph, Canada McKellar Structured Settlements Inc. Full time

    At McKellar, Canada’s oldest and largest structured settlement firm, our clients are our priority. We are a financial/legal services company that operates at the crossroads where lawyers, seriously injured people, and insurance companies meet. We help people navigate some of life’s most difficult decisions and support the important work of our lawyer and...

  • Administrative Support and Client Service Specialist

    2 days ago

    Guelph, Canada McKellar Structured Settlements Inc. Full time

    Salary: $41,000.00 At McKellar, Canada's oldest and largest structured settlement firm, our clients are our priority. We are a financial/legal services company that operates at the crossroads where lawyers, seriously injured people, and insurance companies meet. We help people navigate some of life's most difficult decisions and support the important work...

  • Seasonal Administrative Support

    6 days ago

    Guelph, Canada RLB LLP Full time

    **Our seasonal administrative posting is for a temporary contract position from January 2023 to May 1 2023 in our Guelph office. Hours may fluctuate between part-time and full-time hours, including some evenings and Saturday mornings.** **Have you heard? #RLBisAwesome** People Count. That’s our motto at RLB. So what’s this mean for you? - We invest...

  • Administrative Assistant

    4 weeks ago

    Guelph, Canada Employment Services-Lutherwood Full time

    **OUR VISION: COMMUNITIES WHERE ALL CHILDREN, YOUTH, ADULTS AND FAMILIES EXPERIENCE MENTAL WELLNESS, FINANCIAL STABILITY, AND A SAFE PLACE TO LIVE.** To better serve the diversity of our community, Lutherwood has invested in antiracism training and an organizational assessment in order to ensure that Black, Indigenous and People of Colour (BIPOC)...

  • Administrative Services Representative

    1 month ago

    Guelph, Canada Ministry of Agriculture, Food and Rural Affairs Full time

    Are you an enthusiastic individual dedicated to providing superior customer service? Would you describe yourself as a motivated team player, able to develop a strong network with co-workers and who prides themselves on having exceptional attention to detail and a strong ability to multi-task? If so, please consider this opportunity. **OPS Commitment to...

  • Broker Support Administrator

    2 days ago

    Guelph, Canada Experior Financial Group Inc Full time

    **Broker Support - Office Administrator** - "Building financial foundations for families to empower them today and leave a legacy for tomorrow"._ Experior Financial Group Inc. is looking for a motivated individual who works well with others but is also able to work independently and thrives working with multiple tasks on the go. This position offers...

  • Broker Support Administrator

    57 minutes ago

    Guelph, Canada Experior Financial Group Inc Full time

    **Broker Support - Office Administrator** - "Building financial foundations for families to empower them today and leave a legacy for tomorrow"._ Experior Financial Group Inc. is looking for a motivated individual who works well with others but is also able to work independently and thrives working with multiple tasks on the go. This position offers...

  • Support Services Specialist

    2 hours ago

    Guelph, Canada Hopewell Children's Homes Inc. Full time

    Position Title: Service Support Specialist Location(s): Grange Wage Rate: $24.87 to $30.34 per hour Reports to: Manager, Respite and Residential Supports WHY YOU’LL LOVE WORKING AT HOPEWELL As a Hopewell team member, you’ll be changing lives. Hopewell is the only organization in Guelph Wellington licensed to serve people with developmental...

  • Seasonal Administrative Support

    1 week ago

    Guelph, Canada RLB LLP Full time

    **_Our seasonal administrative posting is for a temporary contract position from February 2024 to May 1 2024 in our Guelph office. Hours may fluctuate between part-time and full-time hours, including some evenings and Saturday mornings. - ** **Have you heard? #RLBisAwesome** People Count. That’s our motto at RLB. So what’s this mean for you? - We...

  • Sales Support and Administrator

    1 month ago

    Guelph, Canada Benmet Steel and Metal Full time

    **Sales Support and Administrator** **The Role** Your work will vary from week to week, and will include a variety of tasks including: - Ensuring customer data is inputted timely and accurately - Create, issue, and follow up directly on invoices to clients - Manage account contracts to ensure correct pricing and contract fulfillment - Fielding any sales...

  • Administrative Store Support

    5 days ago

    Guelph, Ontario, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT. So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • Administrative Officer

    1 month ago

    Guelph, Canada Upper Grand District School Board Full time

    Job Code: 23AE22 Administrative Employees **CAREER OPPORTUNITY: ADMINISTRATIVE OFFICER, ATTENDANCE SUPPORT** **ABOUT THE UPPER GRAND DISTRICT SCHOOL BOARD (UGDSB)** The UGDSB employs a team of approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as...

  • Transitional Support Professionals

    4 weeks ago

    Guelph, Canada Karis Disability Services Full time

    Calling all change-makers, advocates, innovators, and allies! - **We value diversity and hire Transitional Support Professionals (TSPs) from all backgrounds.**_ At Karis Disability Services, we value people, foster belonging, respect gifts and serve others. **TWO PERMANENT FULL-TIME (35-40 hours/week)** **TRANSITIONAL SUPPORT PROFESSIONAL** **Guelph,...

  • Administrative Store Support

    5 days ago

    Guelph, Ontario, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT.So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • Broker Support

    7 days ago

    Guelph, Canada Experior Financial Group Inc Full time

    **Broker Support - Office Administrator** Experior Financial Group Inc. is looking for a motivated individual who works well with others but is also able to work independently and thrives working with multiple tasks on the go. This position offers exciting challenges and the chance to learn new skills. This role best suits someone that enjoys interacting...

  • Experiential Learning Services Administrator

    1 day ago

    Guelph, Canada University of Guelph Full time

    **Forbes includes U of G Among Canada’s Best Employers** **Office, Clerical and Technical** **Position covered by the Collective Agreement with USW Local 4120** **Experiential Learning Services Administrator**: **Experiential Learning Hub**: **Hiring #: 2023-0207** Please read the Application Instructions before applying This position is meant to serve...

  • Part-time Transitional Support Professionals

    4 weeks ago

    Guelph, Canada Karis Disability Services Full time

    Calling all change-makers, advocates, innovators, and allies! - **We value diversity and hire Transitional Support Professionals (TSPs) from all backgrounds.**_ At Karis Disability Services, we value people, foster belonging, celebrate gifts and serve others. **TRANSITIONAL SUPPORT PROFESSIONALS** **PART-TIME (16-34 hours/week)** **Guelph, Ontario** The...

  • Full-time Transitional Support Professionals

    4 weeks ago

    Guelph, Canada Karis Disability Services Full time

    Calling all change-makers, advocates, innovators, and allies! - **We value diversity and hire Transitional Support Professionals (TSPs) from all backgrounds.**_ At Karis Disability Services, we value people, foster belonging, celebrate gifts and serve others. **TRANSITIONAL SUPPORT PROFESSIONALS** **FULL-TIME (35-40 hours/week)** **Guelph, Ontario** The...

  • Full-time Transitional Support Professionals

    1 month ago

    Guelph, Canada Karis Disability Services Full time

    Calling all change-makers, advocates, innovators, and allies! - **We value diversity and hire Transitional Support Professionals (TSPs) from all backgrounds.**_ At Karis Disability Services, we value people, foster belonging, celebrate gifts and serve others. **TRANSITIONAL SUPPORT PROFESSIONALS** **FULL-TIME (35-40 hours/week)** **Guelph, Ontario** The...

  • Administrative Officer, PLC Services

    2 days ago

    Guelph, Canada Upper Grand District School Board Full time

    **CAREER OPPORTUNITY: ADMINISTRATIVE OFFICER, PLC SERVICES** **ABOUT THE UPPER GRAND DISTRICT SCHOOL BOARD (UGDSB)** The UGDSB employs a team of approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in...