Field Service Representative

3 weeks ago

Burnaby, Canada 3M Full time

**Job Description**:
3M is seeking a Field Service Representative (FSR) for its Health Care Division team located in Burnaby, BC. This position is responsible for providing world class customer service during the provision, return, and servicing of medical equipment inclusive of responding to product inquiries or other identified customer needs. The FSR will interface with customers on a daily basis and is responsible for building, cultivating and maintaining superior customer relationships.

Main Responsibilities:

- Preparation of medical equipment for patient use to include sanitization and disinfection
- Quality control testing
- Preparation for use and transportation of the equipment to and from customer locations
- Learn and operate within the company defined policies and procedures to maintain compliance with the regulated requirements for medical devices
- Prepares, loads & unloads medical equipment into company vehicle following loading/unloading procedures (includes lifting, pushing, and pulling)
- Assists accounts in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment
- Basic troubleshooting of product operation to resolve customer concerns
- Maintains vehicle appearance and ensures routine maintenance is completed and recorded as required by policy & procedure.
- Perform basic housekeeping duties within facility to ensure a clean and safe working environment
- Learns and conforms to all work and safety instructions
- Serves as designated facility contact person if required

To set you up for success in this role from Day 1, 3M requires (at minimum) the following qualifications
- High school diploma or equivalent
- 2 years of Customer facing experience in a Customer Service capacity
- Ability to work extended hours including evenings, weekends and participate in on-call duties as required
- Possess and maintain a valid driver’s license and pass annual abstract (must provide)
- Ability to travel by commercial air service to attend training and other scheduled business functions

Additional qualifications that could help you succeed even further in this role include:

- Self-motivated, detail oriented, and organized
- 2 years of work experience in a related field (repair tech, customer service, etc)
- Effective communication skills
- Able to maintain confidentiality and discretion in business relationships

Travel: In this role, you will be required to travel to customer locations in the territory. A valid driver’s license is required.

Relocation: Not authorized

What We Offer:

- Comprehensive Benefit Plan, RSP plan, Stock Purchase Plan, Incentive Plan, and Defined Contribution Pension Plan
- Paid time off over the winter holidays
- Health & Wellness subsidies
- Individual Development Plan and Tuition Reimbursement Program

We work to reflect the diversity of our global customers, suppliers and channel partners, and build on each individual employee’s abilities.

At 3M, we know that inclusion is the key to unlocking the power of our diversity. An inclusive culture is one that supports and appreciates differences, and provides fair and equal opportunities for everyone. It’s a place where people realize they are respected for their whole and unique selves, and that they belong. Inclusion leads to engagement, which in turn fosters the collaboration, creativity and innovation that drive long-term growth - for 3M as well as for our people and our teams.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

3M Global Terms of Use and Privacy Statement

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