Tow Truck Dispatcher/admin Assistant

3 weeks ago

Ottawa, Canada Towing Service Ottawa Full time

We are looking for a detail-oriented and organized individual to fill the role of Tow Truck Dispatcher/Administrative Assistant. This position plays a crucial role in coordinating towing operations and providing administrative support to ensure the smooth functioning of our daily activities.

Key Responsibilities:

- Schedule and dispatch drivers efficiently, coordinating their routes and assignments ensuring timely response to service requests.
- Relay work orders, messages, and information to or from drivers, supervisors, inspectors using telephones or two-way radios.
- Prepare daily Route for Drivers, Receive or prepare work orders.
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
- Supervise drivers in local and remote areas, ensuring they are adequately trained and equipped for fieldwork.
- Responsible for contacting drivers/tow operators and ensuring prompt response to requests.
- Utilizes dispatch software effectively and excels in multitasking within a fast-paced environment.
- Coordinates efficiently with vendors and insurance companies, fostering strong relationships with account representatives.
- Possesses knowledge of towing services or emergency service operations, ideally with prior experience in a trucking company.
- Basic knowledge of maintenance activities to ensure vehicles are in optimal condition.
- Reports directly to the operations manager, providing insights on maintenance activities and operational efficiency.
- Identify opportunities to cut costs and improve efficiency within the operations.
- Hire and train drivers, working closely with the driver foreman to initiate and complete training programs.
- Ensure drivers are sufficiently prepared for field operations and adhere to safety protocols.
- Must be organised and detail oriented.
- Handles billing and invoices efficiently, maintaining accuracy and timeliness.
- Prepare reports on towing activities.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
- Advise drivers about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
- Proficient in phone communication and skilled in cold calling for generating new business during low season.
- Demonstrated proficiency in conducting face-to-face interactions with new prospects to establish new business relationships, as well as fostering connections with existing business associates during meetings.
- Responsibilities entail tasks such as performing truck repairs, meticulously tracking and maintaining records of all tow truck units, and promptly responding to requests as needed.
- Must be personable and have good people skills.
- This position plays a crucial role in managing administrative tasks, coordinating with dispatch operators, and overseeing the overall efficiency of our tow truck service.
- Works on multiple locations.
- Exhibits the ability to remain calm and composed in stressful situations.
- Demonstrates flexibility to work holidays as required.

Qualifications:

- High school diploma or equivalent; additional education or training in business administration or related field is preferred.
- Previous experience in dispatching, customer service, or administrative support roles is highly desirable.
- Proficiency in using computerized dispatch systems, office software (e.g., Microsoft Office Suite), and basic knowledge of accounting principles.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently in a fast-paced environment.
- Ability to remain calm under pressure and make quick decisions to resolve issues effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Join our team and become an integral part of our mission to deliver exceptional towing services and support to our valued customers. If you meet the qualifications and are ready to take on this exciting opportunity, please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position. We look forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-15

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