IT Service Specialist

5 months ago

Chilliwack, Canada Empyrion Technologies Inc. Full time

**Benefits**:
Empyrion Technologies, a leading Managed IT Services Provider, is thrilled to announce the expansion of our IT Service team. We are actively seeking a seasoned IT professional who excels in delivering exceptional IT service and support. If you are passionate about technology and thrive in dynamic, service-oriented environments, we encourage you to apply. This role promises diverse challenges and opportunities to significantly impact our clients and community through advanced technology solutions.

**Explore a Rewarding Career in a Dynamic Environment**

Join a workplace that's both rewarding and dynamic, where every day brings new and exciting challenges. This position is perfect for individuals who are passionate about utilizing their computer technology skills and thrive on delivering exceptional service and support to others. At Empyrion Technologies, you'll have the opportunity to make a significant impact by helping our clients navigate the technology landscape.

**Company**:
At Empyrion Technologies, we harness cutting-edge technology to provide a comprehensive range of services, including Managed IT, VoIP, Networking, Telecom, IT Security, Business Continuity & Disaster Recovery. Our mission is to empower the potential of our clients, our team, and our community. We achieve this by integrating modern technological solutions that empower our clients to reach their goals and excel in their respective fields.

**Role Responsibilities**:
Here are some of the expectations and responsibilities of the role. Depending on experience this role could expand into different or advancing opportunities within the company over time.
- **Client Support**: Provide both proactive and reactive support to ensure client satisfaction. Address client issues promptly within the agreed-upon Service Level Agreements (SLAs).
- **Network Administration**: Oversee and administer network operations, ensuring reliable connectivity and network performance.
- **Device Management**: Manage and support end-user devices including desktops, printers, and mobile devices to ensure seamless functionality.
- **Issue Resolution**: Document, troubleshoot, and resolve end-user issues. Maintain a high level of customer satisfaction through effective problem-solving.
- **Incident Management**: Record all incidents and manage them through a structured resolution process to minimize impact on business operations.
- **Hardware and Software Maintenance**: Install, configure, and maintain computer hardware, software, and operating systems. Ensure systems are updated and running efficiently.
- **Network Setup and Maintenance**: Set up and maintain essential network configurations, including LAN and VPN connections. Ensure network security and stability.
- **Software Support**: Assist with software installations, upgrades, and troubleshooting. Ensure software operates optimally across the organization.
- **Collaboration and Communication**: Work closely with the help desk team to address user inquiries and provide timely solutions. Collaborate across departments to facilitate IT support.
- **Routine Maintenance**: Perform routine maintenance tasks such as system backups and updates to ensure data integrity and system reliability.
- **Troubleshooting and Support**: Conduct thorough troubleshooting across various software environments to identify and resolve technical issues.
- **Documentation**: Document technical procedures and contribute to the knowledge base to improve team efficiency and knowledge sharing.
- **Desktop Support**: Provide specialized desktop support for both Windows and MacOS environments, ensuring all desktop systems function correctly and efficiently.

**Benefits**
- Competitive salary ($63,000-$75,000 per year) and benefits package including dental, health, vision.
- Business casual dress code
- On-site parking
- Flexible work environment with options to work from home periodically
- Vacation time and flexible hours

**Location**:

- **Proven Experience**: Previous role as an IT Technician or in a similar capacity, with a track record of technical proficiency and problem resolution.
- **Troubleshooting Skills**: Proficiency in diagnosing and resolving hardware, software, and network issues. Experience with help desk support and using ticketing systems. (ConnectWise or Autotask is a bonus).
- **Communication**: Excellent communication skills with the ability to clearly explain technical concepts to non-technical users.
- **Team Collaboration**: Ability to work both independently and as an integral part of a team environment.
- **Problem-Solving**: Strong analytical and problem-solving skills with meticulous attention to detail.

We offer competitive pay based on experience along with a extended health benefits package. If you are a dedicated IT professional looking for a challenging role in a dynamic environment, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: $62,400.00-$75,000.00 per year

**Bene

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