Customer Service Representative

7 months ago

Edmonton, Canada Page The Cleaner Full time

Page The Cleaner is an Edmonton-based family owned dry cleaner that has served Albertans since 1935, and has become one of Alberta's leading dry cleaners.

Job Duties:

- Ensure The Customer’s Total and Complete Satisfaction (Show our Customers We Care)
- Reviewing daily reports
- Emblems when asked by management
- Restocking Supplies
- The CSR is responsible for receiving and processing customers' garments, accurately recording their information, and ensuring a smooth check-in process
- Inspect each garment for stains, damage, or special care instructions
- Attach proper identification tags to garments to ensure accurate tracking
- Record detailed information about each garment, including customer preferences or instructions
- Organize and sort garments by department for efficient processing
- Enter customer and garment information accurately into the computer system
- Verify customer information, contact details
- Able to collaborate effectively and work as a team or independently ensure the customer is happy.
- Handling cash (processing payment & reconciling payments and receipts at end of day.
- Ensure safety of yourself, fellow employees & customers by following company safe work practices & procedures
- Report any unsafe working conditions or equipment
- Participate in safety incidents investigation
- Participate with continuous improvement initiatives
- Continuous Improvement of systems & processes (**let’s get lean**)
- Maintain a clean safe work area at all times
- Following all safe work practices & use of PPE when and where needed
- Keeping Up With Store Cleanliness (General housekeeping duties)
- Other duties assigned

Requirements for Employment:

- Good Culture Fit - (**let’s get lean**)
- Positive Attitude
- Reliable Transportation
- Strong attention to detail and accuracy in handling garments and order information
- Effective verbal and written communication skills
- Basic computer literacy and proficiency in using softwares
- Ability to multitask and prioritize work in a fast-paced environment
- Knowledge of garment care symbols and understanding of different fabric types-Asset
- Organizational and time management skills to manage multiple orders efficiently
- Accuracy of order information and garment identification
- Efficiency in processing check-ins and minimizing wait times
- Whmis
- Standing for long periods of time
- Physical ability to lift large loads of garments
- Communication effectively verbal and written
- Able to work with mínimal supervision
- Curiosity-Asks why, not just a doer but someone who wants to understand & find a better way
- Care for people
- Support the JHSC on Company Health and Safety Initiatives

Our employees are #1 We have learned that a great business is built on caring for an employees needs. If you're tired of working at a job that makes you feel like just another employee, then come work at Page The Cleaner, you won't be disappointed.

Part-time Position:
Work location will be asigned between Edmonton and St. Albert. Reliable transportation is required.

Work remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: $16.00 per hour

**Benefits**:

- Dental care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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