Operations, Risk

1 month ago

Ottawa, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

Branch Location: 131 Queen Street, Ottawa

In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the branch. In addition, you may be responsible for assisting clients with their banking needs.

The Operations Risk and Administration Associate will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.

**Responsibilities**:

- Maintain superior and courteous service to internal and external contacts
- Meet expectations in terms of speed, certainty and efficiency of response
- Ensure branch or work area is maintained in accordance with HSBC standards
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contributes to team-based approach in completing tasks and meeting internal and external customer needs.
- Participates in quality, regulatory and compliance training in order to meet performance targets

Requirements

Associate
- Effective communicator, with strong customer service and interpersonal skills
- Previous customer service / banking industry experience
- Ability to multi-task, and handle large volumes, tight turnarounds and multiple deadlines
- Detailed orientated with good time management and organizational skills
- Team player and development minded
- Some experience with conflict resolution required
- Fluency in a second language is an asset
- Secondary school graduate

Specialist
- Effective communicator, with strong customer service and interpersonal skills
- Previous customer service / banking industry experience
- Ability to multi-task, and handle large volumes, tight turnarounds and multiple deadlines
- Detailed orientated with good time management and organizational skills
- Team player and development minded
- Some experience with conflict resolution required
- Fluency in a second language is an asset
- Secondary school graduate

Licencing/Accreditations
- Mutual Fund Licensing - requires completion of Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course; and Mutual Fund Skills Builders Course
- Branch Manager Course offered by Canadian Securities Institute or Investment Funds In Canada; or A Branch Compliance Officers Course offered by Investment Funds Institute of Canadian Bankers.

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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