Assistant Manager Operations Risk and
3 weeks ago
Opening up a world of opportunity.
We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role
Branch location: 131 Queen Street, Ottawa, K1P 0A1
To manage the execution of the strategy ensuring risk elements are identified and mitigated, for a medium-large sized Market or Community Branch area that performs tasks that are moderately complex and varied in nature.In a medium to large complex branch this position is expected to oversee and specifically manage compliance and risk related activities, ensuring elements are identified and mitigated for entire branch team (referred to as Branch Compliance role).
**Responsibilities**:
- Identify, understand and anticipate customer needs in order to provide excellent service and support.
- Act as primary point of contact (or secondary as appropriate) for complex operational inquiries involving internal and external parties.
- Oversee, and monitor customer complaints and where possible handles resolution appropriately and or escalate complex or unusual issue to higher levels.
- Primary or Back up HBM role supervises the mutual fund sales business conducted within the branch (approve new accounts and monitor trading activity) and Act as the primary point of contact for mutual fund customer inquiries requiring escalation.
- Ensure customer expectations are exceeded in terms of speed, efficiency, certainty and professionalism either face to face or through an alternate channel.
- Responsible for training and development in relation to Know Your Client (KYC) processes, policies, activities and reporting on behalf of functional area and / or branch.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Lead team-based approach in anticipating and managing customer needs.
- Lead, engage and promote the culture of Treating Customer Fairly in the team
- Oversee the recruitment, selection and orientation of new employees. Works with branch leadership team to identify potential leaders from within the organization.
- Provide input for staff performance reviews on quarterly basis to identify areas for improvement.
- Provide training and development to others as related to operational and risk items.
- Provide open access for employees and customers to build rapport, discuss issues, and resolve concerns.
- Build the capabilities of the team to enhance their ability to achieve financial and operating strategy.
- Hire appropriately, leverage the talents of the team, identify potential leaders from the team, and take corrective action where necessary.
- Participate in business development programs within area of specialty to enhance product knowledge.
- Actively refer customers to other areas of HSBC where appropriate.
- Demonstrate HSBC Group Leadership capabilities and HSBC values and behaviors.
- Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Ensure branch or work area is maintained in accordance with HSBC standards.
- Provide input to Branch Manager to assist with leading and developing an effective team through communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.
Requirements
- University / College degree or equivalent work experience.
- Fluency in English and French is a requirement.
- Requires industry-specific courses to serve as primary or back-up HIFC Branch Manager. To serve as primary HBM the incumbent requires: Proficiency requirements*
- Registerable as the BM under the applicable securities legislation
- 3 - 5 years of related work experience.
- 2 years of experience leading and managing others.
- 2 years experience selling mutual funds
- Excellent problem solving skills to resolve issues within own functional area and /or across functional areas.
- Excellent communication and customer service skills.
-
-
Manager, Risk
1 month ago
Ottawa, Canada Canadian Commercial Corporation Full time**To view a detailed Work Description, please open the attached document.** **Core Job Purpose** The Manager, Risk, reports directly to the Director, Risk, and holds a key role in overseeing the daily operations of the Risk team. The primary focus involves supporting the execution and continuous evolution of the Corporation's Enterprise Risk Management...
-
Risk Manager
4 weeks ago
Ottawa, Canada Turner & Townsend Full timeCompany Description Do you want to be part of our successful Real Estate team supporting top clients for **Turner & Townsend** in Canada? We are hiring an ambitious and forward thinking** Risk Manager **to work in our growing team on major programs. At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes...
-
Manager, Financial Market Risk
6 days ago
Ottawa, Canada Payments Canada Full time| About the role Payments Canada owns and operates the financial market infrastructure that underpins the Canadian financial system and economy. In carrying out its mandate, Payments Canada supports the Government’s public policy objectives for the Canadian payments ecosystem of safety and soundness, efficiency and meeting the needs of users. This...
-
Risk Management Consultant
2 weeks ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
1 week ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
1 week ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
1 week ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
2 weeks ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon.Key Tasks and...
-
Risk Management Consultant
3 days ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Manager, Financial Market Risk
5 days ago
Ottawa, Canada Payments Canada Full timePayments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Get to Know Us We are a unique organization situated at the centre of Canada’s payments...
-
Risk Management Consultant
2 weeks ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
2 weeks ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
6 days ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
2 weeks ago
Ottawa, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
2 hours ago
Ottawa, ON, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Head of Risk and Compliance
1 month ago
Ottawa, Canada BMS Full timePosted Saturday, March 23, 2024 at 5:00 AM About BMS BMS Group is a dynamic, independent global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services. Our purpose is to help people, businesses and communities flourish and prosper in a world of risk. As a global brand with offices located across...
-
Head of Risk and Compliance
3 weeks ago
Ottawa, Canada BMS Full timePosted Saturday, March 23, 2024 at 5:00 AM About BMS BMS Group is a dynamic, independent global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services. Our purpose is to help people, businesses and communities flourish and prosper in a world of risk. As a global brand with offices located across...
-
Head of Risk and Compliance
3 weeks ago
Ottawa, Canada BMS Full timePosted Saturday, March 23, 2024 at 5:00 AM About BMS BMS Group is a dynamic, independent global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services. Our purpose is to help people, businesses and communities flourish and prosper in a world of risk. As a global brand with offices located across...
-
Risk Management Consultant
2 weeks ago
Ottawa, ON, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
-
Risk Management Consultant
1 week ago
Ottawa, Ontario, Ottawa region, Canada Altis Recruitment Full timeOur government client is seeking a Senior Risk Management Consultant to support general risk management support and advice. It is a key goal of the departments to permeate risk management practices and risk management skills throughout the organization in order to ensure the successes achieved to date are sustained and built upon. Key Tasks and...
