Supervisor - Airport Operations

2 months ago

Toronto, Canada United Airlines Inc. Full time

Description

We have a wide variety of career opportunities around the world - come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Ensure consistency on operational, service and product delivery
Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
Develop and support standard work and continuous improvement processes
Oversee and support the performance of a team, zone or cell
Focus on performance issues with the goal of changing co-worker behavior
Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements

Team Leadership Activities

Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications
Engage and recognize external customers
Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
Conduct trend analyses, review key metrics and take actions to address items not on track
Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
Develop and implement standard work and continuous improvement processes
Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts

Performance Management Activities

Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
Identify, address and issue appropriate and timely corrective action in accordance with guidelines
Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
Recognize and document excellent performance
Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers
Participate in peer, safety and accident review boards
Confront and address inappropriate behavior and performance issues with specific feedback

Administrative Activities

Complete all mandatory regulatory and Company required documentation of activities
Document performance issues into case management system
Attend division/unit/group meetings
Participate on collateral projects

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

**Qualifications**:
Required

Experience leading and influencing a team and customer service experience
Strong written and oral communication skills
Conflict resolution and decision making, with the ability to lead
Experience supervising Union personnel a plus
Proficient in IT systems and common software appropriate to work group
Business Acumen/Continuous Improvement
Customer Focus
Conflict Resolution
Accountability
Teamwork
Engagement/Motivation
Safety orientation
Planning/multi-tasking
Must be legally authorized to work in Canada for any employer without sponsorship
Must be fluent in English (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Preferred

Bachelor’s degree

  • Airport Operations Specialist

    19 hours ago

    Toronto, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy. If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    1 day ago

    toronto, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    16 hours ago

    Toronto, ON, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    1 day ago

    Toronto, ON, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    16 hours ago

    Toronto, ON, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy. If you’re looking for a great position and a chance to make an impact,...

  • Airport Planner

    3 weeks ago

    Old Toronto, Canada Halifax International Airport Authority Full time

    ABOUT US: At HIAA, you will enjoy being part of an evolving global industry and all the comforts that come from being one of only 200 employees. Employee engagement matters at HIAA—in the last three years, an average of 91% of our employees said they would recommend HIAA as an employer. Safety first: We go above and beyond to ensure a safe and healthy...

  • Supervisor - Airport Operations

    2 months ago

    Toronto, Canada United Airlines Inc. Full time

    We have a wide variety of career opportunities around the world - come find yours. **Airport Operations** The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision. **Job overview and responsibilities** - Focus on leading and developing the skills of front-line co-workers with the...

  • Airport Greeter Supervisor

    2 weeks ago

    Toronto, Canada TORONTO INTERNATIONAL FILM FESTIVAL Full time

    **AIRPORT GREETER SUPERVISOR** **Contract** **Full-time** **Festival Services and Event Production** TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our...

  • Airport Operations Specialist

    2 days ago

    Toronto, Canada PortsToronto Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    16 hours ago

    Toronto, Canada PortsToronto Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    15 hours ago

    toronto, Canada PortsToronto Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Manager Operations, Airport Flow

    2 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Manager Operations, Airport Flow

    2 weeks ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Airport Lounge Operations Supervisor

    1 day ago

    Toronto, Canada Plaza Premium Lounge (Toronto) Full time

    **Overall responsibility** Responsible for supervising SGSO/GSO/LA/Cook and other staff to work according to our company standard, Train, coach, and mentor employees on how to deliver the best customer service. **Key Areas of Duties and Responsibility** - Investigate customers’ problems and find solutions. - Assist in hiring, training, counseling and...

  • Specialist, Airport Operations Control

    2 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by...

  • Manager Operations, Airport Flow

    2 weeks ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    Position Summary: Reporting to the Associate Director, Gating and Airport Flow, this position ensures airport's stability as well as the smooth and continuous flow of aircraft, people, and baggage. They maintain situational awareness on a proactive basis to ensure remedial action is taken to address any operational difficulties, and that information...

  • Manager Operations, Airport Flow

    1 week ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    Position Summary: Reporting to the Associate Director, Gating and Airport Flow, this position ensures airport's stability as well as the smooth and continuous flow of aircraft, people, and baggage. They maintain situational awareness on a proactive basis to ensure remedial action is taken to address any operational difficulties, and that information...

  • Project Operations Manager with Airport Domain

    2 months ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Project Operations Manager with Airport Domain Part Time / Full Time Project Operations Manager with Airport Domain Role: Project Operations Manager Location: Toronto, on-siteTerm: Fulltime Must: Airport Domain Knowledge and experience is required with good understanding of airport ecosystemBelow is the JD: Prior Experience in O&M support on various...

  • Quality Assurance Auditor

    2 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, Standards and Quality Assurance, this role is pivotal in maintaining safety, efficiency, and quality standards across all aspects of airport operations. By conducting thorough audits, ensuring regulatory compliance, and implementing continuous improvement initiatives, the Quality Assurance Auditor plays a crucial role...

  • Officer, Airport Operations Training Standards

    1 month ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...