Manager Operations, Airport Flow

2 weeks ago

Toronto, Canada Greater Toronto Airports Authority Full time

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain Pearson Strong and are realizing the opportunity to accelerate our Healthy Airport commitment. Join us on our accelerated journey in creating the airport of the future in a smart, healthy and profitable way.

**What's in it for you**

We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
Reporting to the Associate Director, Gating and Airport Flow, this position ensures airport's stability as well as the smooth and continuous flow of aircraft, people, and baggage. They maintain situational awareness on a proactive basis to ensure remedial action is taken to address any operational difficulties, and that information is shared with the right partners and the Airport Duty Manager. This position leads a team of cross-functional representatives in the successful management and coordination of the "day-of" operations as well as anticipating and planning mitigation for any potential service interruptions caused by external and/or future events.

**Key Accountabilities**:

- Ensure that A-CDM is successfully coordinated from the Integrated Operations Control Centre (IOCC)
- Monitor baggage and passenger flows during additional phases of A-CDM and Total Airport Management (TAM)
- Track system alerts and trajectory distortions within the A-CDM platform, and provide recommendations to involved partners for actions to satisfy the known conditions
- Collaborate with GTAA Managers, Government agencies, Airlines, and Ground Handlers when issues arise from their respective operational areas
- Provide the Airport Duty Manager with an overall view of these flows including any distortive issues and corrective actions
- Monitor TOBT (Target off Block Time) adherence and contact appropriate partners for update or plan of action
- Oversee, forecast and predict traffic peaks, in regard to aircraft, passenger flow/connections, and baggage flows based on real time arrival/departure data, alerting the appropriate partners to ensure the proper level of required resources
- Support in the required modifications within the Resource and Apron Management Units, enterprise partners policies and procedures, training and development, data management, quality control, and KPI management when existing operational work processes, procedures and practices require change/updating to support an A-CDM operating environment
- Gather historical and "day of" information to support internal and external debriefings on airport flow elements
- Provide ad hoc and routine data on KPIs and SLAs to support the A-CDM Governance Program and Compliance Committees
- Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the Associate Directors, Management, Aircraft Movement, and Gating groups
- Participate in operational conference calls for partners as it relates to airside, passenger, baggage, capacity and airport operations issues
- “Day-of” people management of the Resource and Apron Management Unit staff to ensure safe and secure operations
- Act as the escalation contact for the Toronto Pearson Night Flight Program and Airport Reservation Office
- Monitor and ensure the efficient flow of aircraft, passengers, and baggage managing the “day of” achievement of all planned and demand work within the Resource and Apron Management Units
- Responsible for ensuring compliance with all GTAA policies
- Monitor changing weather and the effects on airside operations to maintain flow and capacity
- Limited administrative responsibilities related to various Aviation Services teams for day of operations

**Qualifications**:

- Post-Secondary degree or diploma in Aviation Management or Business Management and/or equivalent education and work experience
- Minimum five (5) years’ experience in an airport environment with demonstrated experience in serving a large and complex customer base
- Minimum three (3) years’ experience in a leadership role including people management, preferably in a matrix-based organization with multiple operations
- Solid knowledge and experience of airport operations airside, terminal, and baggage
- Demonstrated experience working in a customer focused environment
- Able to obtain and retain a Transportation Security Clearance

**Knowledge, Skills and Abilities**:

- Strong understanding of airline operations, ground handling, and passenger handling as they relate to the overall flow of the airport
-

  • Project Operations Manager with Airport Domain

    2 weeks ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Project Operations Manager with Airport Domain Part Time / Full Time Project Operations Manager with Airport Domain Role: Project Operations Manager Location: Toronto, on-siteTerm: Fulltime Must: Airport Domain Knowledge and experience is required with good understanding of airport ecosystemBelow is the JD: Prior Experience in O&M support on various...

  • Project Operations Manager(Pmp)

    2 days ago

    Toronto, Canada Compest Solutions Inc Full time

    **Job title**:Project Operations Manager (Airline/Airport domain) **Location**: Onsite in Toronto **Must**:Airport Domain Knowledge** and experience is required with good understanding of airport ecosystem 10 + Years of Experience **Below is the JD**: - Prior Experience in O&M support on various systems including upgrades and maintenance - Ability to...

  • Manager Operations, Airside Ground Operations

    6 days ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by...

  • Airport Service Manager

    7 days ago

    Toronto, Canada SITA Full time

    **Overview**: As an Airport Service manager (2), your role is to provide support to SITA contracted customers via a local dedicated (single airport) or regional designated model (multiple airports) in line with the newly defined SITA airport support model. Serve as primary contact for interaction between customers and SITA for general service performance...

  • Manager, Bussing Operations

    7 days ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Branch Operations Manager- Plumbing and Heating

    6 days ago

    Toronto, Canada Flow Sales Inc. Full time

    Flow Sales is a manufacturers rep agency based in Etobicoke. We represent wholesale plumbing and heating manufacturers and serve the Ontario market place. We are looking for an operations and sales manager who will work out of our Etobicoke office and warehouse. We represent several leading manufacturers including HTP, Amtrol, Westinghouse, Stiebel Eltron,...

  • Operations Manager

    19 hours ago

    Toronto, Canada Indigo Park Canada Inc Full time

    Are you ready to soar to new heights in your career? We are seeking a passionate and innovative Airport Operations Manager to join our team and help lead the way in shaping the future of airport parking across Canada. As the Airport Operations Manager, you will be the captain of efficiency, safety, and seamless customer service. Join us as we redefine the...

  • Officer, Apron Operations

    5 days ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Airport Parking

    18 hours ago

    Toronto, Canada Stolport Corporation Full time

    Stolport Corporation is currently seeking responsible, customer focused, enthusiastic people to join our team in the position of **Airport Parking & Ferry Attendant** at **Billy Bishop Toronto City Airport**. This is a permanent, full-time position. Billy Bishop Toronto City Airport is open 365 days a year. Shifts may include weekdays, weeknights,...

  • Manager, Access and Flow

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-Time If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Manager, Access and Flow. Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Manager, Access and Flow

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-Time If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Manager, Access and Flow. Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Manager, Access and Flow

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-Time If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Manager, Access and Flow. Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Manager, Access and Flow

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-TimeIf you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as aManager, Access and Flow.Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Manager, Access and Flow

    2 days ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-Time If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as aManager, Access and Flow.Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Manager, Access and Flow

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-TimeIf you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Manager, Access and Flow.Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Manager, Access and Flow

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-Time If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Manager, Access and Flow. Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Manager, Access and Flow

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    Manager, Access and Flow - Permanent Full-TimeIf you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Manager, Access and Flow.Position summary: The Manager, Access and Flow plays a key role in optimizing the throughput of patients throughout the...

  • Project Operations Manager(Pmp)

    2 days ago

    Toronto, Canada Compest Solutions Inc Full time

    **Job title**:Project Operations Manager (Airline, Airport, Aviation, Airplanes domain) **Location**: Onsite in Toronto PMP Certified is a plus **Must**:Airport Domain Knowledge** and experience is required with good understanding of airport ecosystem 10 + Years of Experience **Below is the JD**: - Prior Experience in O&M support on various systems...

  • Project Operations Manager(Pmp) Airline Domain

    5 days ago

    Toronto, Canada Compest Solutions Inc Full time

    **Job title**:Project Operations Manager (Airline domain) **Location**: Onsite in Toronto **Salary**: CAD$80K/Annum **Must**:Airport Domain Knowledge** and experience is required with good understanding of airport ecosystem 10 + Years of Experience **Below is the JD**: - Prior Experience in O&M support on various systems including upgrades and...

  • Associate – Investment Analysis

    6 days ago

    Toronto, Canada Flow Capital Full time

    Flow Capital is an investor in high-growth new economy companies. We use innovative revenue royalty, cashflow-oriented, and venture debt investment structures. We target our investments at a large addressable market of primarily technology, or tech-enabled, companies that are seeking capital to scale their business, and are looking for an alternative to...