Client Care Associate

2 months ago


Burnaby, Canada Awrap Insurance Services Inc. Full time

**JOB DESCRIPTION**

The role of a Client Care Associate is best suited for a friendly individual with strong interpersonal skills and the ability to stay organized.

Regular working hours are Monday to Friday either 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM.

**REQUIREMENTS**
- Secondary School Completion.
- A Level 1 General Insurance License is an asset but not required. Course material, study time and the exam may be provided to accepted applicants that currently do not maintain an active insurance license.
- Basic knowledge of the Microsoft Office 365 suite of products (Word, Excel, Outlook, etc.).
- Basic knowledge of Adobe PDF products is an asset.
- Previous experience with customer relations/account management with practice using a CRM is an asset.
- Must be fluent in English, including speaking clearly on the phone, reading comprehension and writing with correct grammar and spelling.
- Fluency in a second language is an asset.

**RESPONSIBILITIES**

Primary responsibilities for Client Care Associates:

- Provide clients with respectful, knowledgeable, and efficient service regarding products.
- Assist other departments by providing overflow-call support.
- Manage and accurately file documents and other administrative tasks.

**OTHER RESPONSIBILITIES**
- During team meetings, Client Care Associates are actively encouraged to provide feedback, express ideas, propose potential improvements and contribute to the best practices for assisting clients or operations.
- Client Care Associates may develop, propose, or participate in additional projects during the work week with the goal of improving the company, provided all other responsibilities and tasks are attended to and completed satisfactorily.

**Job Types**: Full-time, Permanent

Pay: $17.00-$23.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Burnaby, BC V5J0H6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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