Client Care Representative

3 months ago

Burnaby, Canada Canuck Roofing Full time

Canuck Roofing is a locally owned and operated roofing company that services the lower mainland. From new construction to the maintenance of residential and commercial buildings, Canuck Roofing offers a wide variety of services to meet our clients' needs.

'''Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our clients in the financial services industry. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company.

**Responsibilities**:

- Assist customers in navigating our software platform and troubleshoot any technical difficulties they may encounter
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns
- Manage customer accounts and provide account management support
- Participate in project management activities to improve customer support processes
- Utilize Salesforce or other customer relationship management tools to track customer interactions and maintain accurate records
- Analyze customer feedback and market trends to identify areas for improvement and make recommendations for product enhancements

**Experience**:

- Previous experience in a customer service or support role is required
- Familiarity with financial services industry is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in using Salesforce or other customer relationship management systems is a plus
- Experience working with SaaS (Software-as-a-Service) products is desirable

**Salary**: $20.00-$28.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Burnaby, BC V5G 4J9 (required)

Ability to Relocate:

- Burnaby, BC V5G 4J9: Relocate before starting work (required)

Work Location: In person

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