Client Care Technician

7 months ago

Burnaby, Canada ETRO Construction Full time

**Job description**:
**THE ROLE**

Reporting to the Quality + Client Care Lead, you will be an integral part of the response to maintaining quality on all our construction sites. With your eye for detail, our teams look to you to repair deficiencies to the highest standards and relay information back to clients to maintain a positive relationship. You’ll be actively involved in problem-solving sessions to generate the best solutions for repairs, and you’ll have the ability to put your ideas and carpentry skills to work. The volume of work will fluctuate based on the number of deficiencies and active projects, offering a dynamic and engaging work environment.

OUR COMMITMENT TO YOU

At ETRO, our number one priority is our people. This means creating an environment and culture where our team members can thrive. Here’s a brief glimpse of what we offer to ensure that every ETRO team member is taken care of:

- Programs and opportunities to continuously improve and develop skills, both personally and professionally, through an internal mentorship program and paid training.
- Recognition programs to celebrate and congratulate excellence in the workplace.
- A comprehensive Benefits Program.
- A focus on health and wellness, including $500 a year towards fitness/movement related classes, passes, and memberships.
- RRSP Matching Plan.
- Support for team members growing their families with a generous Parental Leave Policy.
- A team committed to community stewardship, with frequent opportunities to give back through our ETRO Gives Program. This allows employees to automatically deduct a charitable donation of their desired amount from their paycheque towards chosen charities, which is then matched by ETRO.
- Two paid volunteer days per year.
- The option to enjoy Flex Friday’s during the summer season.
- The opportunity to join and take part in our Social, Sustainability, Lean, and Health & Wellness committees.

Here’s what you’ll get up to as the Client Care Technician:
**Customer Care**
- Responding to warranty service calls scheduled by the Quality + Client Care Lead
- Repair deficient items to a professional standard, to the satisfaction of ETRO’s quality expectations, and the client
- Professional written and verbal communication with client and administrator
- Sound knowledge of construction assemblies and finishes to troubleshoot problems accurately
- Understanding of subcontractor and manufacturer’s warranties, and the ability to explain them to clients
- Prioritizing various tasks while maintaining a positive relationship with clients
- Maintain stock of regularly used tools and materials to allow for quick warranty call responses
- Schedule workday realistically to meet service call appointment windows
- Tracking hours and coding time appropriately to job-specific warranty cost codes
- Actively participate in problem-solving sessions to find efficient and economical solutions
- Submit an online report upon completion of each repair that includes information to help prevent repeated issues of the same nature

Project Sites
- Perform carpentry and general site duties as required
- Work on various job sites as needed when warranty repairs are not required
- Cover team member vacations
- Willingness and ability to move between sites and work with several ETRO team members

**WHO YOU ARE**

If we were to ask, people would describe you as:

- A self-starter able to prioritize effectively; works well either independently or in a group.
- A person of integrity, accountability, teamwork, innovation who’s committed to growth.
- Motivated to find a solution when confronted by a problem - no matter the size.
- One who seeks ways to do things better; eagerly activates and embraces change.
- Curious, collaborative, passionate and extremely detail oriented (it’s a passion thing).
- A thought leader who thinks ahead of the curve and spots trends.
- A steward of your community; committed to giving back and serving others.
- Able to work in a fast-paced environment; effectively manages workload to meet deadlines while remaining results oriented and delivering high quality work.

**SKILLS / EXPERIENCE**

On top of your passion to work in a growing business full of professionals in the trade, here’s what we’re looking for:

- Ability to correct deficiencies - finish carpentry, hardware, drywall repairs, paint touch-ups, tile/flooring work
- Familiarity with MEP systems and confidence in troubleshooting system errors and problems
- Strong communication skills, both written and verbal, required
- Ability to communicate technical information clearly and effectively to clients and coworkers

**A PARTING NOTE**

We so look forward to hearing from you.

  • Nail Care Technician

    1 week ago

    Burnaby, Canada Haven Nail and Spa Full time

    **Employer**: HAVEN’S NAILS & SPA **Operating name**: HAVEN’S NAILS & SPA **Location**: Burnaby, British Columbia **Address**: 127 - 6544 Hasting St, Burnaby, British Columbia, V5B 1S2 **Position**: Nail technician **Number of positions**: 1 **Salary**: $18/hour **Term of employment**: Fulltime (35 hours/week); Permanent position **Job...

  • Plant Care Technician

    2 days ago

    Burnaby, Canada Rentokil North America Full time

    Overview: **Plant Care Technician** Are you passionate about customer service? Love to enhance business environments? Enjoy working independently? Looking to build your career in an exciting industry and a growing world-class organization? **Who are we?** Ambius Canada Corporation is about improving the quality of life for people working in offices,...

  • Client Care Manager

    2 months ago

    Burnaby, Canada Home Instead Full time

    Home Instead® Client Care Manager Job Description Pacific Senior Solutions Inc d/b/a Home Instead **Objective**: Home Instead® (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest...

  • Client Care Manager

    4 days ago

    Burnaby, Canada Home Instead Full time

    Home Instead®Client Care Manager Job DescriptionPacific Senior Solutions Inc d/b/a Home InsteadObjective:Home Instead® (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest Home...

  • Client Care Manager

    4 days ago

    Burnaby, Canada Home Instead Full time €60,000 - €70,000

    Home Instead Client Care Manager Job DescriptionPacific Senior Solutions Inc d/b/a Home InsteadObjective:Home Instead (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest Home Care...

  • Client Care Manager

    3 days ago

    Burnaby, Canada Home Instead Full time

    Home Instead®Client Care Manager Job DescriptionPacific Senior Solutions Inc d/b/a Home InsteadObjective:Home Instead® (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest Home...

  • Client Care Manager

    2 days ago

    Burnaby, Canada Home Instead Full time

    Home Instead Client Care Manager Job DescriptionPacific Senior Solutions Inc d/b/a Home InsteadObjective:Home Instead (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest Home Care...

  • Client Care Manager

    2 days ago

    Burnaby, Canada Home Instead Full time

    Home Instead®Client Care Manager Job DescriptionPacific Senior Solutions Inc d/b/a Home InsteadObjective:Home Instead® (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest Home...

  • Client care manager

    2 days ago

    Burnaby, Canada Home Instead Full time

    Home Instead Client Care Manager Job Description Pacific Senior Solutions Inc d/b/a Home Instead Objective: Home Instead (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest Home...

  • Manicure and Pedicure Technician

    4 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Burnaby, Canada.Key Responsibilities:Deliver exceptional nail care services, including gel and acrylic applications, to meet client expectations.Maintain a clean and sanitized workspace,...

  • Client Care Director

    3 days ago

    Burnaby, British Columbia, Canada Home Instead Full time

    We are seeking a caring and compassionate Client Care Manager to join our office team at Home Instead, one of the largest home care companies in North America.About UsPacific Senior Solutions Inc, d/b/a Home Instead, is committed to making our community a safer place for seniors. We pride ourselves on delivering exceptional home care services that enhance...

  • Client Care Specialist

    1 day ago

    Burnaby, British Columbia, Canada Home Instead Full time

    Work EnvironmentThe Client Care Manager will work in a dynamic and fast-paced office environment, with occasional travel to clients' homes in Burnaby and South Vancouver. This position requires a flexible and adaptable individual who can prioritize tasks effectively, manage competing demands, and maintain a high level of productivity in a rapidly changing...

  • Client Care Manager

    2 months ago

    Burnaby, Canada PADS Full time

    **PUPPIES ARE JUST ONE OF THE JOB PERKS!**: We’re an organization driven by passionate people - that happens to include puppies - that grow up to change lives every single day. We expect excellence of ourselves and our team, but we have fun too. Pacific Assistance Dogs Society (PADS) breeds, raises and trains fully certified assistance dogs. Our service...

  • Fire Protection Technician

    2 weeks ago

    Burnaby, Canada Fire Pro Fire Protection ltd Full time

    Job description Fire-Pro has a proud history of providing the very best of fire protection in British Columbia for 30 years. We aim to provide the highest levels of client service with a firm commitment of honesty and integrity. Fire-Pro has a strong team of technicians who take pride in their work and support each other. We are seeking team members to join...

  • Client Care Associate

    4 months ago

    Burnaby, Canada Awrap Insurance Services Inc. Full time

    **JOB DESCRIPTION** The role of a Client Care Associate is best suited for a friendly individual with strong interpersonal skills and the ability to stay organized. Regular working hours are Monday to Friday either 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM. **REQUIREMENTS** - Secondary School Completion. - A Level 1 General Insurance License is an asset but...

  • Client Care Specialist

    3 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Job Opportunity:We are seeking a Client Care Specialist to join our team at beBee Professionals in Burnaby, Canada. As a Client Care Specialist, you will provide essential care to clients, assisting them with daily living activities and promoting their independence.Key Responsibilities:Assist clients with personal care, including bathing, dressing, and...

  • Technician

    2 weeks ago

    Burnaby, Canada Motion LP Full time

    **At Motion, our purpose is to make life accessible** Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all. **Our role is to care** As...

  • Health Care Assistant

    4 months ago

    Burnaby, Canada 4Ever Care Full time

    Work Term: Casual - Work Language: English - Hours: 3 to 40 hours per week - Education: Other trades certificate or diploma - Experience: 1 to less than 7 months - or equivalent experience **Asset languages**: - Mandarin - Japanese - Cantonese - Korean **Work setting**: - Home care and visiting care agency - Remote location - Urban area - Work in...

  • Health Care Assistant

    4 months ago

    Burnaby, Canada 4Ever Care Full time

    Durée de l'emploi: Occasionnel - Langue de travail: Anglais - Heures de travail: 3 to 40 hours bi-weekly - Education: - Expérience: **Education**: - Other trades certificate or diploma - or equivalent experience **Asset languages**: - Mandarin - Japanese - Cantonese - Korean **Work setting**: - Home care and visiting care agency - Remote location -...

  • Client Care Associate

    2 weeks ago

    Burnaby, Canada Awrap Insurance Services Inc. Full time

    **JOB DESCRIPTION** The role of a Client Care Associate is best suited for a friendly individual with strong interpersonal skills and the ability to stay organized. Regular working hours are Monday to Friday either 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM. **Job Types**: Full-time, Permanent **Salary**: $17.00-$23.00 per hour **Benefits**: - Dental...