IT Support Specialist

The **IT Support Specialist** will report to the IT Manager and will help grow and support the IT function from the ground up. This role will primarily provide on-site end-user support and ensure stable operations of the network, systems, user endpoints and other peripherals. The IT Support Specialist will be responsible for day to day support and assisting in new and ongoing projects.

**ABOUT US**:
BZAM Cannabis is as awesome as it sounds Approved by Health Canada, we are a multi-licensed Canadian cannabis producer that stands for quality, innovation and integrity. We focus on people first by offering an inclusive work environment that values diverse perspectives and empowers people to action their ideas and reach their full potential.

We are a growing company with many internal opportunities for career advancement. We operate facilities in the Lower Mainland, West Kootenay and Vancouver Island in British Columbia, and our sister companies operate facilities in Edmonton, Alberta, as well as retail stores in Winnipeg, Manitoba and Emerald Park, Saskatchewan. With accomplished teams in leadership, cultivation, manufacturing and retail, our focus on revolutionizing the cannabis space is the cornerstone of our business.

**YOUR RESPONSIBILITIES**:

- Provide tier 1/2 support for IT requests and issues;
- Work with members of the IT team to develop and support business needs;
- Troubleshoot end user hardware and software problems, providing end user training where required;
- Create procedures, documentation and training materials as required;
- Assist in developing IT strategies and long-term objectives;Oversee installation, configuration, maintenance and troubleshooting of end user workstations and peripherals;
- Acquire, install, and upgrade software and components, providing routine automation where possible;
- Respond within agreed SLA timeframes and ability to self-prioritize and manage multiple parallel activities; and
- Assist with other IT duties as the arise.

**WHAT YOU BRING**:

- Post-Secondary Diploma or Degree in Computer Science; equivalent experience will be considered;
- Familiar with basic network troubleshooting; and
- Willingness to learn new technologies.

You Are **TECHNICALLY SAVVY**, capable of troubleshooting and analyzing technical issues and platforms.

You Are a **CRITICAL THINKER,** with a proactive mindset, solid organization and communication skills.

You Are **ADAPTABLE,** capable of managing multiple parallel activities and shifting priorities as the business requires.

**YOUR EXPERIENCE**:

- 2-3 years' experience in Information Systems, networking, and/or help desk support;
- Demonstrated experience in troubleshooting a wide range of IT issues;
- Experience working with Canadian data privacy practices and laws;
- Previous experience working in a highly regulated and dynamic environment considered an asset;
- Experience with supporting Windows and Apple environment;
- Experience with Mobile Device Management such as Mosyle and InTune strongly preferred;
- Experience with Office 365 and Azure preferred.

**WHAT WE OFFER**:

- Competitive Compensation
- Extended Health and Dental Group Benefits and Health Care Spending Account*
- RRSP Matching Program and TFSA options*
- Rapid growth and advancement potential
- Learning and development opportunities
- Dynamic and innovative environment
- Exceptional culture

*Eligible employees

**This position is being posted on behalf of the merged organization of BZAM and TGOD.**
- BZAM Cannabis is an Equal Employment Opportunity employer that values the strength of diversity within the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, nationality, age, disability or veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift

**Experience**:

- IT support: 1 year (preferred)
- Mobile Device Management: 1 year (preferred)
- Identity Access Management: 1 year (preferred)

Work Location: One location