Junior Stairlift Technical Support

2 weeks ago


Ancaster, Canada Niagara Belco Full time

Are you passionate about providing exceptional technical support while also excelling in administrative tasks? Join our team at [Company Name] as a Stairlift Technical Support Specialist/Administrative Assistant We are seeking a dynamic individual who can efficiently handle both technical inquiries and administrative duties with finesse.

**Key Responsibilities**:

- Provide 60% of your time dedicated to offering technical support for our stairlift products, assisting customers with installation, troubleshooting, and maintenance inquiries.
- Offer guidance and instructions to customers on the operation and maintenance of our stairlift systems.
- Collaborate with the technical team to escalate complex issues and provide valuable feedback for product improvement.
- Handle administrative tasks, including but not limited to scheduling appointments, maintaining records, and managing inventory, comprising 40% of your responsibilities.

**Qualifications**:

- Bachelor's degree or diploma in Electrical Engineering, or a related field, is required.
- Previous experience in technical support, preferably in the stairlift or mobility aid industry, is highly desirable.
- Proficient in troubleshooting technical issues and providing clear instructions to customers.
- Strong organizational skills with the ability to manage administrative tasks efficiently.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Detail-oriented and capable of multitasking in a fast-paced environment.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and development within the company.
- Friendly and supportive work environment fostering teamwork and collaboration.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company car
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Valid USA Visa for travel?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Electrical Trobleshooting: 1 year (required)
- Administrative experience: 1 year (required)

Ability to Commute:

- Ancaster, ON L9G 0H7 (required)

Ability to Relocate:

- Ancaster, ON L9G 0H7: Relocate before starting work (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Expected start date: 2024-03-04



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