Fleet Services Administrator

3 weeks ago

Oakville, Canada OEC Full time

**Successful OEC employees**:

- Are customer-centric - they understand and embrace the role of delivering exemplary service
- Lead - they lead by example through their actions and attitudes
- Innovate - they look for opportunities to improve, do things differently, and add value for our customers and business
- Commit to Excellence - in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered:

- Potential to lead innovative projects and initiatives
- Career path exploration and development opportunities
- Opportunities to get involved with teams and charitable events that support the community
- Comprehensive total reward package

**Fleet Services Administrator**

We are looking for a dynamic individual with exceptional customer service and technical skills. Working in a non-routine and complex environment, the Fleet Services Administrator is accountable for assisting in the management of the day-to-day reporting activities for both the internal services, facilities, and the third-party vendor network. In addition, the incumbent is accountable for compiling and analyzing data to produce findings, metrics and indices that will enhance the performance of the Fleet department and its associated businesses.

**Responsibilities Include**:

- Support the fleet coordination and administration on the day-to-day tasks, programs, and initiatives
- Prepare, update, and analyze documents, reports, and presentations
- Prepare presentations and materials for program initiatives, meetings, and training
- Assist with auditing and ensuring accurate record management and prepare analytical reports
- Manage data collection, entry, analysis, and reporting
- Provide effective and accurate communication between departments, leadership, service providers, and third-party vendors
- Establish or enhance Key Performance Indicators (KPI’s) and manage KPI’s to drive improved performance aimed at enhancing overall productivity and the customer experience
- Provide customer service for incoming requests or calls, and direct inquiries to appropriate departments
- Perform administrative functions related to filing, shop work orders, and all third party billing
- Other duties as assigned

**Required Skills, Qualifications, and Experience**:

- Minimum of three to five years’ experience in an administrative position
- Previous experience working in fleet department or in an automotive customer service position
- Strong working knowledge of MS Office such as Outlook, Teams, Excel, PowerPoint etc.
- Experience in business writing, drafting correspondence, minute taking, writing reports etc.
- Experience using maintenance management systems
- Strong understanding of maintenance/operations procedures
- College or University degree in business administration or related field preferred, or equivalent experience

**Other Success Factors**:

- Brand ambassador - enable, engage, encourage, and exemplify the brand behaviours Lead, Innovate, and Commit to Excellence
- Is customer centric and displays an attitude of commitment and service delivery excellence
- Stay a step ahead - is in-tune with key industry knowledge, best practices, and disruptors
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to be flexible and tolerant of ambiguity in a constantly evolving organization
- Solid analytical skills and the ability to solve problems with varying degrees of complexity
- Ability to work both independently and as part of a team
- Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
- Embraces a culture of innovation and continuous improvement
- Relentless commitment to customer experience, with a strong sense of urgency; flexibility and tolerance for evolving business needs
- OEC is an Equal Opportunity Employer._

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, OEC will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform the People Excellence team of the nature of any accommodation(s) that you may require.

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