Customer Care Specialist
2 weeks ago
For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. Madison Group focuses on creating quality homes & residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team. For further information, please refer to Madison Homes’ website at MadisonGroup.ca
The Role:
The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation, and resolution of home deficiency with the aid of onsite manager. The Customer Care Specialist is responsible for caring for the needs of the Purchasers throughout the different phases of their new home buying experience.
Primary Responsibilities:
Homeowner Pre-Delivery Inspection Preparation Support with Project Team Members in preparing and assembling the Home Care Guide Assist the Customer Care Representative with office set up and entering, tracking & booking appointments with Purchasers for Homeowner Orientations according to departmental policy. Prepare required documentation to be provided to purchasers during the Orientation, including TARION forms and utilities information. Conduct Quality Control inspection at 24 to 48 hours prior to PDI appointment. Prepare the suite for PDI with required labels, and paint kit. Confirm the suite readiness prior to PDI.
Homeowner Pre-Delivery Inspection Conduct PDI with Purchaser in accordance with departmental policy. Providing a complete and comprehensive orientation of the home’s mechanical functions, explaining operations, and warranty periods and care requirements. Record any request Purchasers may have regarding the finishing of their home. Enter the requested items into the Deficiency System, assign and notify trades accordingly. Provide weekly report to team members on progress or issues that arise. Review the completion of items reported at the time of PDI in comparison to Madison Group standards. Conduct home closing check prior to closing and file the report. Discuss site issues; achievements and milestones at Customer Care meetings.
Post Occupancy Care Tracks and follow up on work order completion and provide timely, accurate responses to inquiries. Schedules and plans Service Technician schedules and trades to address deficiencies from the 30-day, Pre-PDI, PDI and Year-end requests. Works in conjunction with the Quality Assurance Division and handymen to service items. Assists with compiling new home packages, key packages. Attends Customer Care or Tarion seminars and attends home purchaser functions as required. Complies with legal, legislative, and corporate safety requirements. Assist other associates when required in the interest of homeowners.
Qualifications:
Strong knowledge of the construction process. High level of detail orientation required. Will have a positive focus on the Customer (both internal and external) Able to exercise initiative and reliability. Continuously demonstrates personal integrity though out all daily activities. Intelligent and able to learn, with the ability to exercise common sense and good judgment. Open minded, (willing to be influenced by the experience and insight of others) resourceful, flexible, and adaptable to change. Ability to work in a team environment or on individual basis. Strives for quality and continuous improvement.
We are committed to providing accommodations for people with disabilities. Accommodations are available upon request to ensure that we meet your needs.
We thank all candidates for your interest in the role and your application. Only candidates that fit all of the required skills and qualifications will be contacted directly.
-
Remote Customer Care Specialists
1 week ago
Toronto, ON, Canada Daifuku Co Full timeResponsibilities Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support They respond to all client communication via email and provide client support...
-
Customer Care Specialist, High Rise
1 month ago
Toronto, Canada MADISON HOMES HOLDINGS Full time**Title**:Customer Care Specialist, High Rise **Department**: Customer Care **Reports to**:Manager, Customer Care High Rise **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a...
-
Specialist, Customer Care
1 month ago
Toronto, Canada First National Financial Full timeWorking together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...
-
Sea Logistics Customer Care Specialist
22 hours ago
Toronto, Ontario, Canada Kuehne + Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...
-
Customer Care Specialist
2 weeks ago
Toronto, Canada Madison Group of Companies Full timeAbout Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...
-
Customer Care Specialist
2 weeks ago
Toronto, Canada Madison Group of Companies Full timeAbout Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...
-
Customer Care Specialist
2 weeks ago
Toronto, Canada Madison Group of Companies Full timeAbout Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...
-
Sea Logistics Customer Care Specialist
4 weeks ago
Toronto, Canada Kuehne+Nagel Full timeWe are looking to hire a Customer Care Specialist for our Sea Logistics Imports division based in Toronto. - ** Your Role **:As Customer Care Specialist you will build long-term partnerships with all our internal and external customers and partners. You will communicate, transfer information, handle escalations and provide solutions. This position reports to...
-
Customer Care Specialist
4 days ago
Toronto, Canada CNIB Foundation Full time**Customer Care Specialist (Bilingual)**: **Part Time, Contract (6 months)** **Anywhere in Canada (home based)** **Number of Vacancies: 2** **Reports to: Lead, Customer Experience** **Direct Reports: No** **Join us in our mission to change what it is to be blind in Canada.** Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our...
-
Sea Logistics Customer Care Specialist
4 weeks ago
Toronto, Canada Kuehne+Nagel Full timeWe are looking to hire a Customer Care Specialist for our Sea Logistics Imports division based in Toronto. - ** Your Role **:As Customer Care Specialist you will build long-term partnerships with all our internal and external customers and partners. You will communicate, transfer information, handle escalations and provide solutions. This position reports to...
-
Sea Logistics Customer Care Specialist
2 days ago
Toronto, Canada Kuehne+Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. ** Your Role**: As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...
-
Sea Logistics Customer Care Specialist
17 hours ago
Toronto, Canada Kuehne + Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...
-
Customer Care Specialist
1 week ago
Toronto, ON, Canada EightSix Network Inc Full timeThe Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on integrity and...
-
Customer Care Specialist
2 weeks ago
Toronto, Canada Madison Group of Companies Full timeAbout Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...
-
Customer Care Specialist
2 weeks ago
Toronto, Canada Madison Group of Companies Full timeAbout Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...
-
Customer Care Specialist
2 weeks ago
Toronto, Canada Madison Group of Companies Full timeAbout Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...
-
Customer Care Specialist
1 week ago
Toronto, ON, Canada Madison Group of Companies Full timeAbout Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...
-
Sea Logistics Customer Care Specialist
2 days ago
Toronto, Canada Kuehne+Nagel Full timeJOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that...
-
Customer Care Representative
1 month ago
Toronto, Canada MADISON HOMES HOLDINGS Full timeTitle Customer Care Representative Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Representative is responsible for caring for the needs of the Homeowners through the phase of Occupancy and Post Occupancy warranty needs. Directly supporting the Customer Care Site Office and working very closely with...
-
Customer Care Specialist
1 week ago
Toronto, ON, Canada Madison Group of Companies Full timeAbout Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...
