Supplier Success Professional

4 weeks ago

Calgary, Canada Avetta, LLC Full time

SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

**This role requires the ability to speak and write fluently in both French Canadian and English and will be performing work duties in both languages.**

**This position is a hybrid role in our Calgary office (minimum 3 days working in office); the first four weeks of training will be fully in office.**

**Pay rate: $21.30/hour CAD**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

- Call center experience is a plus
- Excellent communication skill - both written and orally
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Fluent in English and French-Canadian (Quebecois)

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