Host, Platinum Club

5 days ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a key member of MLSE Food & Beverage Team at Platinum Club, the Host will play a vital role in ensuring our guests feel welcome and valued from the moment they arrive. This role involves managing reservations, seating guests, and maintaining the flow of the dining area to deliver an exceptional guest experience. The Host will also assist with operational tasks to support overall service excellence and smooth restaurant operations.
- Warmly greet and welcome guests upon arrival, creating a professional and friendly first impression.
- Ensure menus, wine lists, and other guest materials are clean, tidy, and ready for service before each shift.
- Manage and take accurate in-person reservations through Sevenrooms, our reservation system.
- Work collaboratively with the Manager to prepare and organize seating plans based on guest preferences and availability.
- Seat guests efficiently and according to the seating plan, maximizing the dining room’s capacity while balancing service flow.
- Communicate special requests, dietary preferences, or specific seating needs to ensure seamless coordination and guest satisfaction.
- Oversee guest waitlists, providing accurate wait time estimates and keeping guests informed.
- Assist with table resetting, preparation, and other duties as required to support service continuity during peak times.
- Provide support to Bussers, Servers, Bartenders, and Managers as needed to ensure smooth operations.
- Handle guest feedback or concerns courteously and escalate issues to the Manager when necessary.
- Follow service standards and policies, ensuring a high-quality guest experience at all times.
- Adhere to Health & Safety guidelines, including the Occupational Health & Safety Act, to maintain a safe and clean working environment.

**Qualifications**
- Smart Serve Certification is required.
- Previous experience in a high-volume restaurant or club environment is preferred.
- Ability to work flexible hours, including days, afternoons, evenings, weekends, and holidays.
- Proficiency with reservation systems like SevenRooms or similar platforms is an asset.
- Strong interpersonal and communication skills, with the ability to handle multiple tasks simultaneously.
- Able to work well under pressure and maintain a positive attitude in a fast-paced environment.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

LI-DNP

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